IT Junior Data Centre Engineer (Band 5)

Job summary
The Junior Data Centre Engineer role is to provide reliable and efficient support for the Trust's network and IT infrastructure, maintaining all operational activities of the technical infrastructure environment and the associated services as they are provided to the Trust.
To provide technical expertise within the deployment, configuration, and asset management of the Trust's 3000+ devices including identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the Trust and its customers.
Work closely with other members within the team and department, troubleshooting issues and working on complex projects.
This is a customer facing role, including face-to-face, spoken, and written communication. You will also need to attend and lead in business meetings, liaising with internal departments and external companies providing a high-quality customer & professional service at all times.
This role will be expected to participate in a 24/7 on-call rota and planned maintenance activities outside of core office hours as required by the business.
Hybrid working is available with onsite activities and team days taking place at the Digital team's base. The post holder will also be required to attend sites across Yorkshire to deliver support.
Main duties of the job
Responsible for implementing and maintaining all data centre devices and infrastructure to ensure the IT operational services are available to the Trust's users, including:
All data centre infrastructure systems/equipment hosted locally and offsite
Data centre infrastructure management (DCIM)
Virtual and physical server infrastructure
Enterprise block and file storage (FC & NAS)
Local area network (LAN & SAN)
External network connectivity (WAN)
Cyber prevention and protection technologies
Microsoft and Linux technologies
Server backup and replication technologies
Service availability, reliability, and monitoring
Office 365 and Azure - NHS Shared Tenant
Clinical applications
Responsible for completing all assigned tickets within the IT Service Management (ITSM) system (diagnosing and resolving faults) in line with service level agreements and escalating any likely breaches.
Participate system updates and upgrades with minimal impact on the production environment as part of the Change Management Team.
Responsible for documenting systems, infrastructure installation and configuration.
Providing specialist knowledge and expertise to the business to help deliver business objectives, including directly liaising with clinical staff in on boarding new technologies or solutions.
Safeguard Trust Data and participate in the secure disposal of data storage devices.
Take part in IT auditing and provide direct or indirect input.
About us
We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes. Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.
We want to attract staff who embrace our 'Right Care' behaviours of compassion, a commitment to quality of care and working together for patients - we want to make these part of our DNA.
You will be working as part of a small team that is dedicated to providing the best IT Infrastructure environment enabling the Trust to provide the best possible healthcare to our patients, visitors and community.
We also work along side our neighbouring Trusts to help deliver the same high standards of healthcare to the whole of West Yorkshire as part of WYAAT and the wider region of Yorkshire.
Job description
Job responsibilities
For further details and full details of the role please see the attached job description and person specification attached.
Job description
Job responsibilities
For further details and full details of the role please see the attached job description and person specification attached.
Person Specification
Knowledge
Essential
IT experience focussing on IT infrastructure gained within an enterprise environment.
Evidence of providing data centre support
Knowledge of IT "best practice" standards, procedures, policies, and protocols
Expertise in the following key infrastructure areas o Maintenance and management of the Trust's data centre IT assets. o Office 365 - NHS Shared Tenant o Virtual and physical server infrastructure (VMware vSphere) o Local area network (LAN & SAN) o Service availability, reliability, and monitoring o Microsoft Active Directory o Microsoft server infrastructure
Thorough understanding of Information Governance
Desirable
Knowledge and experience of working in a healthcare environment
Thorough understanding of IT Security
Knowledge of the following: o Dell hardware and infrastructure o Data centre asset management tools o Azure - NHS Shared Tenant o Cisco data centre switching o Cisco firewall o Microsoft SQL Server o Linux server infrastructure o Enterprise block and file storage (FC & NAS) o External network connectivity (WAN)
Qualifications
Essential
Degree educated or equivalent experience
Desirable
ITIL v3 Foundation MCP
Microsoft MCSE or equivalent
VMware VCP
Experience
Essential
Sufficient experience within an enterprise environment
Desirable
Experience working within the NHS
Experience in working as part of a Data Centre team
Skills
Essential
Ability to understand, interpret and communicate complex IT Functionality issues, whilst working under extreme pressure
Able to plan and prioritise work
Able to communicate effectively with all levels of staff both within and external to the organisation.
Able to install and rack data centre equipment using appropriate safety measures.
Desirable
Project management
Change management
Lifecycle management
Excellent interpersonal and communications skills.
Person Specification
Knowledge
Essential
IT experience focussing on IT infrastructure gained within an enterprise environment.
Evidence of providing data centre support
Knowledge of IT "best practice" standards, procedures, policies, and protocols
Expertise in the following key infrastructure areas o Maintenance and management of the Trust's data centre IT assets. o Office 365 - NHS Shared Tenant o Virtual and physical server infrastructure (VMware vSphere) o Local area network (LAN & SAN) o Service availability, reliability, and monitoring o Microsoft Active Directory o Microsoft server infrastructure
Thorough understanding of Information Governance
Desirable
Knowledge and experience of working in a healthcare environment
Thorough understanding of IT Security
Knowledge of the following: o Dell hardware and infrastructure o Data centre asset management tools o Azure - NHS Shared Tenant o Cisco data centre switching o Cisco firewall o Microsoft SQL Server o Linux server infrastructure o Enterprise block and file storage (FC & NAS) o External network connectivity (WAN)
Qualifications
Essential
Degree educated or equivalent experience
Desirable
ITIL v3 Foundation MCP
Microsoft MCSE or equivalent
VMware VCP
Experience
Essential
Sufficient experience within an enterprise environment
Desirable
Experience working within the NHS
Experience in working as part of a Data Centre team
Skills
Essential
Ability to understand, interpret and communicate complex IT Functionality issues, whilst working under extreme pressure
Able to plan and prioritise work
Able to communicate effectively with all levels of staff both within and external to the organisation.
Able to install and rack data centre equipment using appropriate safety measures.
Desirable
Project management
Change management
Lifecycle management
Excellent interpersonal and communications skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Additional information
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Employer details
Employer name
Airedale NHS Foundation Trust
Address
Airedale General Hospital
Skipton Road, Steeton
Keighley
BD20 6TD
Employer's website