IT Infrastructure Support Engineer

Job DescriptionIT Infrastructure EngineerOur Client is a Global organisation with offices in the City of London.They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1 st to 3 rd level experience in support.You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects.IT Infrastructure EngineerIT Infrastructure related projectCommunicate and coordinate with the person in charge of the project in HQ (in Japanese)Communicate and coordinate with the user in each office (in English)Provide support for to end users during system deployment/migration(User manual, user training)Global User SupportAct as 2 nd /3 rd line support for IT infrastructure related enquiries and incidents.Escalate the incidents to the appropriate vendors.Incident management with the ticketing system (etc. ServiceNow).Skills / Knowledge:TechnicalProven working experience in IT Service management operationsBasic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)Basic operation system knowledge (e.g. Windows10, Windows server, Azure)Basic Microsoft Office 365 knowledgeSecond line level technical support and problem-solving skillCandidate needs to have strong interpersonal communication skillsAbility to work both independently and as part of a team.Adoptability to work in a fast-changing environmentStrong written and verbal communication skillsProficient in English & Japanese language skills (Reading/Writing/Speaking).User facing support skillsSelf-motivated and an innovative mindsetExperience:3 to 5+ years IT experience in a corporate environment.Second line technical supportSystem MaintenanceMicrosoft Windows, Windows Server, Virtual desktop, Microsoft365Cisco/FortinetProject management experience preferred.The salary for this position will be in the range £35K - £45K.The Client is based in the City of London.Do send your CV to us in Word format along with your salary and notice period.
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