IT Helpdesk Team Lead

About The RoleIT Helpdesk Team LeadBarnstaple or Beckington (with a mix of office and home-based working)Salary up to £40k Depending on experienceWe are SEA.Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment, our world. Join us. You will be managing the team responsible for operating the IT Helpdesk and deliver an excellent service to IT customers. You will be responsible for the direct supervision of the IT Support team including 1:1s, delegation of workload management, skills matrix and training requirements.Whilst in this role you will also be expected to liaise with both IT customers and the Infrastructure and Business Systems Teams to ensure continuity for problem management and service requests.What we offerYour work, your contribution, deserves to be recognised and rewarded. Have a look at the benefits we offer:Work life balance:Hybrid/flexible working arrangements25 days' annual leave, plus buy and sellUp to 16 days flexi leave accrualHalf day FridaysReservist in the armed forces receive special paid leaveFamily & wellbeing:Private medical health insurance & Employee Assistance ProgramAll Staff BonusGroup Pension Plan of up to 7% employer contributionCycle to work schemeWellbeing centreSports & Social activitiesEmployee Discounts portal - online and instore discounts, travel savings etcCanada Life GP and financial adviceLife assurance policyPublication and recruitment bonus rewardsDevelopment opportunities, including LinkedIn learningFacilities & resources:Electric vehicle charging points at all sitesPrivate seated lunch areasOnsite bistro (Barnstaple office) and free hot and cold beveragesOnsite showers and toiletries provisionFree onsite parkingWhat you'll be doingTo manage the IT Helpdesk system, allocating problems and requests as appropriate.Management of the annual IT Hardware replacement programme.Assist with IT related purchase orders.Undertake any other duties of a similar level and responsibility as may be required from time to time.To ensure that the IT Helpdesk is run effectively and to ensure that the team provide effective cover.The skills you needExperience of managing staff.Ability to communicate effectively both verbally and in writing. Excellent Customer Service skills are essential.Must have knowledge of multiple IT Helpdesk SystemsMust have knowledge of Microsoft Windows EnvironmentsExperience of problem solving and analyses of fault scenarios under pressure with competing demands & conflicting priorities.A good level of technical skills, troubleshooting basic PC issues with hardware, software and networking.Join us and be part of something smaller - with 300 people in the UK and Canada - doing something bigger: protecting what matters.If you would like to know more, pleasegive our Talent Acquisition Advisor Ethana call on (phone number removed).SEA0521N
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