IT Change & Configuration Manager

IT Change & Configuration Manager
Salary - £50,000 - £60,000 + Excellent benefits
Location - Solihull/Hybrid
Role purpose:
This is a combined operational based position operating within the IT Service Management team.
Many of the responsibilities are general, however working knowledge of the ITIL Change and Configuration Management processes are crucial to the success of the role.
To support the IT Change & Configuration Management function to help reduce risk, improve implementations, record CI's, and effect system changes smoothly.
Key Responsibilities:
Maintain clear and effective communication and serve as an escalation point of contact with the primary focus on driving change workflow.
Ongoing co-ordination with project and operational based teams for Change deployment.
Maintain IT Change & Configuration management documentation on a regular basis and be accountable for the quality and completeness. for example, Post Implementation Reviews, presentations, procedural docs and change and/or release schedules.
Communicate (and/or train as necessary) on process and documentation content.
Conduct analysis on whether IT Change and Configuration standards are being followed.
Undertake monthly service reporting to IT line management on activities and results
Proactively work and coordinate with relevant stakeholders (withi...