IT Change and Configuration Analyst

1 week ago
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Welcome backSign in to save IT Change and Configuration Analyst at Pension Insurance Corporation plc. In this role, you will perform duties in IT change enablement, configuration management, and service transition management. Your focus will be on supporting and assisting in the further development of these ITIL processes and contributing to the smooth operation of IT services.This role sits within the IT Department, as part of the IT Service Delivery team. The post holder will work closely with members of IT and Strategic Transformation/Business Change, to ensure a smooth implementation of new or modified services into the operational environment. They will also help maintain the Configuration Management Database, which acts as a repository of information about all services and the underlying infrastructure supported by IT for use by the business.IT Change Management:Support the Change Enablement process by assessing proposed Requests for Change, ensuring proper documentation and communication, monitoring the progress of Changes, and tracking work through to a successful executionBe accountable for aiding further development of the IT change enablement process in alignment with ITIL best practices and ensure consistent adherence to itLead in the preparation of the CAB Workbench within ServiceNowAct as Change Manager in CAB or E-CABs when called uponConfiguration Management:Contribute to the maintenance of a comprehensive configuration management database (CMDB)by updating and verifying configuration dataIdentify and engage with customers and other stakeholders to collate service informationParticipate in regular audits to ensure the accuracy and completeness of configuration informationIdentify potential incidents or problems through use of the CMDB and report these to the appropriate support teams for rectification or preventionService Transition Management:Identify and engage with service owners, project teams and Enterprise Architecture to ensure required information is gathered for new servicesContribute to the development and maintenance of transition plans, identifying and addressing potential risks, particularly through engaging with the Service Desk and support teamsRegularly review information stored for existing services and identify those where updates are requiredRequirementsExperience:Proven experience in IT service management roles: 2-3 years Configuration management experience is essential. (Experience in Change Enablement would be advantageous)Familiarity with ITSM tools and technologiesKnowledge:Good understanding of ITIL principles and their application in IT service managementKnowledge of configuration management databases (CMDB) and their role in maintaining accurate configuration informationFamiliarity with current infrastructure technologies such as networking, servers, storage, virtual desktops, virtual servers, and Cloud servicesAdaptability:Ability to adapt to changing priorities and work in a dynamic environmentWillingness to learn and stay updated on industry best practicesCommunication:Clear and effective communication skills, both written and verbalAbility to convey complex technical information to non-technical stakeholdersCollaboration:Proven ability to collaborate with cross-functional teams and stakeholdersTeam player with a positive and proactive attitudeProblem-Solving:Demonstrated ability to analyse and solve problems efficientlyCapacity to think critically and provide innovative solutionsAnalytical mindset with the ability to assess and manage risks effectivelyEducation and Certification:ITIL Foundation certification (higher-level certifications, such as ITIL v4 Specialist courses, would beadvantageous)BenefitsIn addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you'll get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more. Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Full-time Job functionJob function Information Technology Industries Non-profit Organizations and Primary and Secondary Education Referrals increase your chances of interviewing at Pension Insurance Corporation plc by 2xGet notified about new
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