IT Business Partner

Job Description
Verian
works with clients around the world, providing evidence, insights and advisory services to inspire the next generation of public policy and programmes. We work at the intersection of data, technology, and human understanding. With permanent fully staffed offices in 17 countries, our 850 specialist consultants and researchers advise government departments, regulators, charities, and other public sector bodies to make the right decisions and improve people’s lives.
Our team is looking for a new IT Business Partner to work primarily with business areas to analyse business needs assessing how technology can improve effectiveness and efficiency of business areas. The Business relationship manager will be part of the IT Ops team and will translate business requirements into technical specifications and work with technology colleagues or external partners to facilitate realisation of solutions and help us achieve our business outcomes. The role reports to the IT Operations Manager.
Responsibilities
Act as the primary point of contact between the IT department and key business stakeholders
Develop and maintain strong relationships with business units to understand their needs and ensure they receive effective service support
Ensure business needs are captured, analysed and translated into effective solutions
Facilitate communication between business units and IT to ensure timely resolution of IT related issues.
Analyse business processes to identify opportunities for improvement
Stay up to date with current and emerging technology trends, and provide recommendations on how they can be applied to improve business operations
Key Skills and Experience
Proven experience in IT business relationship management
Strong understanding of business processes and IT systems
Proven experience in customer relationship management and business analysis
Excellent leadership, interpersonal and communication skills.
Ability to work independently and as part of a team
Strong problem-solving and analytical skills
Experience in SAP/ERP (S4 Hana, SAP Success Factors etc.) would be ideal
Solid understanding of business process mapping
Experience in Project management lifecycle and how to manage a project.
Skills and how to document and lead continuous improvement plans.
Experience in Service reporting and KPI.
organised with strong attention to detail and ability to prioritise