IT Apprenticeship

An amazing opportunity has become available within a leading IT managed services provider that specialises in delivering innovative solutions to help organisations optimise infrastructure. With a strong commitment to excellence and a focus on customer satisfaction, they pride themselves on creating a dynamic and inclusive workplace. As they continue to grow, they are seeking passionate individuals to join their team and embark on a rewarding journey in the world of IT.
This apprenticeship is designed to provide hands-on experience and training in various aspects of IT support and infrastructure management. You will have the chance to work alongside experienced professionals, gain industry-recognised certifications, and contribute to real-world projects.
In this role, youll work towards your Level 3 Information Communications Technician Apprenticeship , delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
Monitoring and managing the unassigned workload with the Service Desk
Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish customers...