IT administrator

IT Administrator Our client is looking for an IT Administrator to join their team based in Bristol. This is a great opportunity to join a thriving organisation offering great career potential. You will need to have a driving licence for occasional travel to other sites (mainly Exeter). Key responsibilities:
Logging service desk support tickets taken by phone or email. Speaking with end users on the phone as part of the helpdesk role. Gathering Information and resolving technical issues, escalating as required. Documentation and updating of documentation. Build and setup of new Laptops, mobile phones and tablets. Occasional visits to site for setups and troubleshooting. Opportunity to get involved with in-house IT projects in house. Installing or changing software to fix issues (Windows patching, PDQ deploy).
Remotely accessing hardware or software for clients to make changes and fix problems. Providing technical assistance for general questions and problems. Desk-side assistance as required for regional HQ or site visits. Resolving problems 1st line issues, i.e. printing, desktops, 4G routers. Triage of incoming support tickets from all regions. Assist with additional duties and tasks as assigned by the line manager. Adding and removing users from Office 365.
Platforms Vmware Vsphere 7.x. Windows Server 2019 + Windows server admin, Group Policy etc. (all virtualized). Windows 10, 11 + Dell Clients. Office 365 Client side, MS Teams. MS Azure Admin.
MS 365 Admin, Security etc. Freshdesk. Sophos. Forcepoint & Mimecast. Teams and 8 x 8 Telephony Networking Cisco AnyConnect VPN Meraki MDM + Meraki SD-WAN Unifi Switches Network Management MPLS Key Competencies:
Flexible approach to working Excellent organisation skills Ability to learn on the job. Full UK driving licence with suitable transport for travelling to site. Willingness to travel as needed. The ability to embrace and role model our company values.
Essential requirements: Formal IT qualifications or relevant experience Full UK Driving licence Own a vehicle for travel between sites The benefit package for this role includes:
Annual Bonus Scheme 24 days holiday (increasing by 1 day after 2 years of continuous service up to a maximum of 28 days) Pension scheme Perks Employee Discount Scheme Employee Assistance Programme Annual Volunteering Day
If you are passionate about IT and have a desire to contribute to the growth of a dynamic business, we encourage you to apply. To 22,000 + benefits.
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