ISOC Tier 2 Engineer

Are you passionate about IT? Thrive off providing excellent customer service? Want to join a company with genuine career progression opportunities?
We are looking for a Tier 2 Engineer to join our team; based in our ISOC (Intercitys Secure Operations Centre), to support the managed services customers networks using Intercitys system management toolsets and processes. As a Network Engineer you will provide second line support in the ISOC and ensure the continuous smooth operation of the network service. The hours of work are on a rota basis that covers 24x7x365.
As a Tier 2 Engineer, you will be responsible for:
Remote support and identifying issues affecting customers systems and services, followed by performing a 2nd line diagnosis with a view to resolution
Be able to work without continuous supervision and be trusted to provide professional support services to Intercity customer
To be able to self-educate and attain industry standard IT accreditation
Liaise with clients to analyse, review, identify and develop relationships the meet/ exceed customer need
Contribute to highest levels of prospect and customer satisfaction
Make recommendations on improvements to Intercity services and service quality
Key Skills and Experience:
A minimum of one years experience providing security solutions in a technical support role
CCNA or equivalent