Inverness Chamber of Commerce is Recruiting - Head of Membership

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Inverness Chamber of Commerce is Recruiting - Head of Membership
Inverness Chamber of Commerce is Recruiting - Head of Membership6 December 2023
Job title
Head of Membership
Reports to
Chief Executive Officer
Hours
35
Salary
up to £32,500 p.a. depending on experience
Location
Inverness
Contract type
Permanent
Job Description and Person SpecificationJob Title: Head of MembershipSalary: circa £32,500 dependent on experience per annum for a full time role (35 hours per week)Contract: This is a permanent post for 35 hours per week.Our hybrid working policy allows for a proportion of work to happen at home but we expect a minimum of 50% of hours to be spent in the office. Work at home during the first six months of employment is only allowed in exceptional circumstances.Responsible to: Chief Executive OfficerResponsible for: Membership ManagerOverall Purpose of the Post:The Head of Membership leads on all our interactions with our member organisations. There are two main goals:to build strong relationships with all our members, to ensure that membership is delivering value, and to help members achieve their business objectivesto grow the membership of the Chamber by retaining current members and attracting new membersThe membership department is responsible for account management of members and ensuring a good level of communication with each member throughout the year, therefore developing a clear understanding of each member’s needs and requirements to ensure that Inverness Chamber services provide value to them. These services might include connecting them with other members, helping to promote their business or services and, if appropriate and in line with overall Chamber policy, to help advance their business agenda to local and/or national government.Responsibilities and Key dutiesLeadership, Management, Planning & ReportingAlong with the Chief Executive, and other senior staff, develop a strategy for membership that will specifically:increase the number of new membersimprove the retention rate of existing membersagree an annual target for the overall number of members and achieve that targetimprove the satisfaction level of membersensure a minimum number of annual contact points with each memberin so far as possible ensure that each member is using services that the Chamber can offer to help achieve their business aimsimprove the overall business environment in the regionreview the membership benefits on a regular basis and make recommendations for their improvementsreview the price of membership on an annual basis and make recommendations for changesDay to day activitiesEnsure that all members, and particularly new members, achieve the most from their membership through induction and involving them in Chamber eventsEnsure that all appropriate membership administration is undertaken – including recording interactions on CRM, preparing accurate and timely invoicing for membership for execution by our finance manager and writing reports for our board on membership performanceProspect and qualify leads and conduct sales presentations resulting in new membersContinue to build relationships with not yet renewed and lapsed membersEnsure that any members’ complaints or service delivery issues are resolved quicklyMaintain expert knowledge of all member benefits and servicesRaise awareness of additional Chamber services to our membership and increase sales of these servicesRepresent the Chamber at events, functions and meetings, as appropriate.Record interactions with members on social media as appropriate to promote both the member’s business and the Chamber of CommerceDevelop knowledge of all member businesses to be able to facilitate meaningful business connectionsPlay your role as a senior member of the Chamber of Commerce staffPerformance indicatorsIncrease in overall Chamber membershipIncrease in member satisfactionImprovement in member retention ratesThe job description is not exhaustive, the post holder may be asked to undertake and perform other responsibilities and duties which are appropriate to the scope and seniority of the post.All of the responsibilities and duties are to be carried out according to the Inverness Chamber of Commerce’s standards, policies and procedures.The post will require some travel locally and regionally and will require some activity outside of normal working hours.Person SpecificationKNOWLEDGE, TRAINING AND EXPERIENCE REQUIREDWe have listed below some of the education and qualifications/ experience / skills and abilities and personal qualities we think are required to do this role. We don’t expect anyone to have all of these attributes – if you can tick the box on most of these, we would be delighted to have your application.ExperienceOur members’ businesses vary greatly in sector and scale so experience of working within a variety of business environments would be advantageousWorking within a business support organisationSales track record with proven experience of meeting or exceeding targetsProven track record in business-to-business account management or relationship roleManaging a small teamSkills / AbilityStrong organisational skillsStrong interpersonal and verbal communication skillsExcellent communication and presentations skills in writing and in personAbility to develop effective external working partnershipsAbility to work collaborativelyWorking knowledge of MS OfficePersonalAbility to work on own initiative, manage own time, prioritise and meet tight deadlinesPersonable with the ability to get along with a wide range of peopleThe ability to connect people togetherA knowledge of the Highlands of Scotland and the regions’ businessesHow to applyYou should find everything you need in the Job Description and Person Specification which can be downloaded here but if you need further information, or would like an informal conversation before applying, then please contact me at ##### To apply please email me with your CV and a short covering letter (maximum 1000 words) which outlines why you would like to be the Inverness Chamber of Commerce Head of Membership, why you think you are suitable for the post and how your experience to date matches the person specification. The closing date for applications is Friday 15th December 2023 and initial interviews are likely to be in the week of 8th January 2024.
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