Internal Sales Executive

The purpose of this role is to provide proactive internal sales expertise to ensure the business meets target sales volumes and revenues through our existing customer base and through the growth of the customer base. In addition, as a key customer facing member of the Medway team, the role will provide key account management and support colleagues to provide excellent customer service.

Main responsibilities of the Job role consists of:-

• Proactively managing outgoing and incoming calls & emails to and from customers in order to achieve targeted sales volumes and margins

• Actively engage in generating new business through telephone based prospecting and lead generation activities.

• Liaise with customers in respect of any enquiries, orders, queries or difficulties they are experiencing in order to maintain excellent customer service and relationships.

• Establish & agree customer requirements for Quantity, Quality, Delivery & Cost with customers supported by colleagues within operational, transport and planning functions.

• Assist and support the field sales team in quoting, maintenance of the business' CRM & Accounts systems.

• Fully manage the requirements and relationships with selected key accounts.

• Liaise and expedite with colleagues from within other functions (transport, production planning, quality and operations teams) with regard to providing accurate and timely information relating to customer requirements and queries.

• Attend sales meetings & training days in order to facilitate both personal development and contribute to the strategic and tactical improvement of the business.

Person specification for the position:-

• Substantial experience in a relevant sales role.

• Confident and strong character with a passion for growing sales and providing excellent customer service

• Good telephone and customer facing skills

• Computer literate

• Good mathematical and literacy abilities

• Keen to learn and develop existing skills and experience

• Self-motivated and driven to achieve results

• Able to discuss problems and resolve issues with the support of colleagues and communicate such corrective and preventative actions with customers.

If you are interested please apply with a current CV, preferably in word, or email Lucy at (url removed) for further information.

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