Internal Sales Administrator

Internal Sales Administrator
Welshpool, Powys, SY21 8SL
Head Office (with occasional travel required & work from home as agreed)
Key responsibilities:
Manage internal sales & Ecomm daily activity
Support external sales functions and wider business units
Support Morland BV internal business function
Oversee internal sales & Ecomm daily activity
Make sure all internal activities are completed to the required standards, these include but not limited to:
Manage online chat function
Answer Inbound phone calls
Process online orders
Distribute and complete email enquiries
Chase customer deliveries – dispatch & delivery update
Liaise with production on specific items
Book collection slots
Arrange samples to be sent
Proactively working to increase sales conversion and customer retention
Support external sales functions and wider business units
Work with supply-chain to confirm and meet customer deliveries
Responsible for initial inputting of all customers RMA's on D365 system
Work closely with external sales team to wider market and product knowledge
Support external sales teams & customer base
Assist sales team in keeping up to date with market and sector trends and analysis
Support Morland BV internal business function
Process online orders
Complete email enquiries
Send orders to 3PL partner
Liaise with 3PL partner to ensure we are meeting KPI's
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