JOB SUMMARY:
Provide the strategic and operational leadership to achieve excellence in the delivery of repairs service for residents, ensure that resources are delivering value for money outcomes.
ROLE REQUIREMENTS:
[The role requirements are the duties and responsibilities that are specific to the job. If a duty is required to be carried out infrequently this should not be recorded as this list is not exhaustive]
Support the review of a new repairs organisational structure and operating model
Provide effective leadership to ensure that the procurement, quality and performance of contractors is at the highest standard for our residents
Meaningfully engage with residents to improve services, reduce costs and develop neighbourhoods where people enjoy and want to live
Create a culture of performance and budget management where there is a direct link between costs, excellent services and right first time repairs
Drive down the costs and increase satisfaction in the services provided
Lead on the streamlining of business processes and systems across the repairs service, including digital to drive efficiencies in service delivery to residents
Meet the diverse needs of the residents and staff and promote equality in the workplace and wider community
Delivering Business Plan objectives
Promotion of the organisational change culture
To innovate and keep abreast of new service delivery opportunities using strong knowledge and information relating to customer insight
Participate and report on the Out of Hours service for repairs
Essential criteria
Interim Head Of Repairs Interim Head Of Repairs Interim Head Of Repairs Interim Head Of Repairs Interim Head Of Repairs