Intensive Housing Management Officer

Location: Highgate

Hours: 37.5 hours per week

Role Overview: Our client is seeking a dedicated Intensive Housing Management Officer to join their in Highgate. In this role, you will deliver a customer-focused housing service and manage the day-to-day operations of supported accommodation. You will collaborate with internal and external partners to ensure effective service monitoring and management.

Key Responsibilities:

1. Lease and Service Level Monitoring: Daily oversight of lease agreements and service level agreements with partner agencies.


2. Occupancy and Financial Management: Ensure occupancy, rent collection, and arrears targets are achieved through property lettings and refurbishments.


3. Customer Support: Provide practical housing assistance and information to customers from entry into the service and throughout their engagement.


4. Allocation Procedures: Assist in managing the schemes' allocation procedures.


5. Health and Safety: Ensure properties meet health and safety standards.


6. Repairs and Maintenance: Monitor and ensure high standards of reactive repairs and planned maintenance, ensuring cost-effectiveness.


7. Customer Involvement: Promote and encourage customer involvement, consultation, and communication in housing management policy and service delivery.


8. Housing Management Duties: Perform day-to-day housing management tasks, including maintaining cleanliness, preparing rooms, and conducting site inspections.


9. Anti-Social Behaviour: Monitor and reduce issues of anti-social behaviour within services.


10. Tenancy Compliance: Clearly communicate tenant responsibilities and ensure tenancy compliance.


11. Community Links: Work with colleagues to maintain good relations with the local neighbourhood.


12. Financial Interpretation: Accurately interpret financial information relating to rents, charges, and contracts.


13. Reporting: Produce accurate and timely reports using strong IT skills and proficiency in Microsoft applications.

About You:

• Legislation Knowledge: Understanding of legislation regarding Supporting People.


• Client Experience: Experience working with a diverse range of vulnerable clients.


• Record-Keeping: Ability to maintain accurate and compliant records.


• Housing Management: Proven experience in housing management duties.


• Agency Liaison: Experience liaising with agencies and partner organizations.


• Reliability: Reliable and punctual.


• Confidentiality: Ability to maintain confidentiality.


• Initiative: Demonstrated use of initiative.


• Flexibility: Flexible and adaptable to changing needs.


• Creativity: Creative problem-solving skills.


• Interpersonal Skills: Strong interpersonal skills.


• Communication: Excellent communication skills.


• Professional Integrity: High level of professional integrity.


• Person-Centred Approach: Commitment to a person-centred approach.


• Accuracy: Attention to detail and accuracy.


• Methodical: Methodical and organized in your work.

If you are passionate about providing excellent housing management services and meet the criteria above, we would love to hear from you.