Intelligence Analyst

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.
Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.
Do you have an investigative mind examining motor claims for potential fraud or irregularities? Collaborative worker and keen to fast track your career within intelligence? We’re on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath, West Sussex or Salford Quays, Manchester.As an Intelligence Analyst, you’ll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you’ll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times.You'll be a great fit for the role if you have these skills:Analytical: Studying large amounts of data, identify important statistics, and interpret information is keyProblem-Solving: You’ll often tackle intricate problems, requiring critical thinking and creative solutions. Their ability to solve puzzles and connect dots is crucialCommunication: Effective communication is essential. You’ll collaborate with team members and other departments, sharing findings in a clear and concise mannerConfidentiality: Handling sensitive information is part of the role. You must maintain strict non-disclosure rules about workWorking flexibly, you'll spend part of your time working from home, with part of the week in the office (living a commutable distance from Haywards Heath, West Sussex would be ideal)But of course, it’s your choice - if you prefer to be in the office more - that's good with us too. Intrigued? Read on to find out what you’ll be doing and apply! Job responsibilities:Receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and proceduresManagement of a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessaryUndertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reportsIdentify and refer suspect claims and polices to relevant teams using fraud databases and analytics toolsProducing witness statements on policy misrepresentation and non-disclosure and giving evidence in courtMeet agreed fraud KPIs and targetsMaintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislationEnsure compliance with company financial crime procedures and related policiesSubmit Suspicious Activity Reports as necessary to the Intelligence Manager and Money Laundering Reporting OfficerAnalysis of fraud threats using multiple Excel datasetsMaintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG)Adhere to and consider all regulatory requirements at all times, including TCF, DPA and AMLEnsure compliance with TCF principles when liaising with customersBuild and maintain relationships both internally and externallyBe compliant with health and safety policies at all timesEnsure compliance with Company and other relevant standards/regulations at all timesAny other reasonable duties as requiredCarry out duties, activities and tasks as directed within the Claims and Fraud pillarExperience & knowledge:Proven Motor insurance claims and policy experience (Essential)Fraud intelligence handling in the general insurance (motor) environment (Desirable)Undertaking research and writing reportsSome knowledge of fraud intelligence handling practiceAwareness of the IFB intelligence model.Good understanding of relevant fraud related legislation.Good understanding of all aspects of motor insurance.Excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insuranceSkills & Qualifications:Good communication skills, both verbal and writtenNegotiation and influencing skillsGood time management and organisation skills with the ability to prioritise workGood analytical and problem solving skills, with the ability to adopt a logical approach to resolving problemsGood numeracy and literacy skillsBasic to Intermediate Excel spreadsheet skillsGood report writing skillsBehaviours:Customer focused (internal customers & external)Self-motivated and enthusiasticEmbrace, embed and incorporate the Company valuesPassionate about reducing the business exposure to fraud riskTakes initiative to make decisionsAn organised and proactive approachEmphasis on attention to detail and accuracyAble to work on own initiative and as part of a teamA flexible approach and positive attitudeConfident in presenting complex information in a clear and concise mannerStrives to deliver performance targets and drive business improvementsWhat can we do for you? People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here
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Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.
86%
of people would recommend a friend to work at First CentralSimply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and moreFlexible Bank HolidaysEight flexible bank holidays; you can choose which festivals you observeWe’re passionate about it. Everyone gets a paid day off annually to volunteerElectric Car SchemePlug into our Electric Car Scheme for a deal with insurance, road tax and servicingFlexible WorkingWe’re flexible; most roles let you mix office and home working. We work fluidly around core hoursYour Time in NeedYour Time in Need: five days’ leave so you can deal with life stuff. We’ll support you
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