Integration Support Analyst

At NMI, we are actively seeking an enthusiastic Integration Support Analyst to provide exceptional support to our clients as they navigate the integration of NMI's comprehensive software solutions. This position is a perfect match for individuals passionate about delivering top-notch customer service and who have a solid foundation in programming languages such as C#, C++, Java/Kotlin, or Objective-C/Swift. It offers an excellent opportunity for recent graduates keen to pursue a career in software development.Joining our Integration Support team, you will serve as a primary resource for our clients, especially their developers, offering guidance and support through the integration process. You will acquire a deep understanding of the payments industry's intricacies, knowledge that will be instrumental in troubleshooting and resolving any payment-related issues our clients face. With a portfolio that includes point of sale (POS), mobile POS (mPOS), and e-commerce solutions, NMI delivers critical software development kits (SDKs) that ensure smooth integration with major banks, acquirers, and payment processors.As an Integration Support Analyst, your core responsibilities will include: Delivering top-notch integration support to clients incorporating NMI's payment solutions into their systems, as well as troubleshooting issues with existing integrations to ensure seamless operation. Actively learning all the programming languages supported by NMI's APIs to broaden and enhance support capabilities. Collaborating closely with clients to ensure their specific needs are met, guaranteeing the software performs optimally, and solutions align with Fintech industry standards. Continually updating and maintaining your knowledge of our products by implementing them yourself, enabling you to offer comprehensive support and insight, especially when new features are introduced. Creating and refining documentation for both internal and external stakeholders, contributing to a valuable knowledge library. Acting as a primary technical point of contact for NMI colleagues with integration inquiries. Participating in projects as required, leveraging your technical expertise to contribute significant value. Attendance within the Bristol office is required for this role with a possibility to move to a hybrid/remote working pattern, performance pending.Essential Skills & Experience: Proficiency in at least one programming language: C#, C++, Java/Kotlin, Objective-C/Swift. A customer-first mindset with exemplary customer service skills. Excellent prioritization skills with the ability to identify critical tasks. Adept at providing technical explanations to a diverse audience, tailoring communication to match their technical proficiency. A solid understanding of Windows and Linux operating systems and basic networking knowledge to support network-related customer issues. Exceptional problem-solving skills, creativity, and initiative. Outstanding communication, both verbal and written, along with superb interpersonal abilities. A proactive and positive approach to tasks. Preferred Skills & Experience: Familiarity with web technologies (CSS, HTML, PHP). Experience with both Windows and Linux environments. Proficiency in using customer ticketing systems. Prior exposure to the payments industry. Familiarity with development frameworks. As well as being a part of something exciting everyday, you will also receive the following benefits:Annual salary of £25,000 - £30,000 dependant on experience Annual bonus scheme dependent on individual and company performance
25 days holiday each year (+ bank holidays + 1 day after each year of service with up to a max. of 30 days) Workplace pension scheme Private medical insurance (upon 30 days of employment) Great work-life balance with our Flexi-time policy Family Friendly policies (Enhanced Maternity and Paternity Pay and Shared Parental Leave). A chance to develop with an allocated company training budget Bike2Work Scheme Lifeworks, an Employee Assistance Programme which offers wellbeing, family and financial support services,such as assessments, resources and even 1:1 counselling sessions. It also offers interesting perks such as discounts on gyms, restaurants, high street retailers and cinema tickets. A strong commitment to employee wellbeing including mental health first aiders. Employee referral scheme with generous financial reward Bonusly colleague reward scheme We’re looking for creative and passionate people who share our vision of making payments easy. If that sounds like you and you meet the requirements above, then please click on 'Apply for this job'!We are an Equal Opportunities employer and will provide reasonable support throughout the recruitment process to applicants who have a disability. Please let us know in advance so that any support, aids or adaptations can be put in place to assist you.Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.
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