Integration Lead

Are you looking for your next challenge in digital? We are pleased to be able to offer an exciting opportunity to join the Electronic Patient Record (EPR) Programme Team at Northampton General Hospital. In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement a nationally-leading EPR system that will transform the quality of care for our patients and staff by having instantly accessible information using the latest mobile technology, reducing paper usage and utilising clinical decision support tools. As EPR Integration Lead you will support the management, development and configuration of the Trust's Integration Engines in order to support all interfacing activities as part of the Trust Electronic Patient Record (EPR) programme. As part of a dynamic and agile team that is committed to our Vision 'Dedicated to Excellence', you will have significant personal opportunities to grow and develop, as well as to tangibly impact how care is delivered in the future.Main duties of the jobAs EPR Integration Lead you will support the management, development and configuration of the Trust's Integration Engines in order to support all interfacing activities. You will ensure secure and effective transmission of mission critical information between clinical and other information systems, predominantly via HL7 messaging, XML and FHIR / APIs. You will manage the EPR workstream and will be responsible for day to day operations, meeting operational SLAs and standards across the group. You will work to achieve agreed objectives, as per trust priorities, and as agreed by the Head of Clinical Systems and the Integration Manager. You will manage your team's project activity on a daily basis through work planning and prioritisation and delegation, escalating risks and issues where appropriate. Expert technical knowledge and demonstrable experience of Microsoft SQL Server, HL7 messaging standards and TIE such as Rhapsody will be essential as will significant experience of working in an integration role within the NHS. Travel to the hospital site will be required.About usNorthampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire. Our Excellence Values
Compassion Accountability Respect Integrity Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities. We are a Defence positive trust, supporting our reservists, veterans, spouses and partners. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.Job descriptionJob responsibilitiesMain Duties Leadership and management of the EPR Integration workstream, providing efficient, integrated and customer-focused services to all staff, supporting the wider team to ensure that services provided across the group are and continue to be effective, meet the clinical and business needs of the Group, and represent best value for money.
Configuration of the TIE and support for all interfacing activities. Ensuring secure and effective transmission of mission critical information between clinical and other information systems. You will be responsible for the constant review of integration architecture and using your expert knowledge will develop improvement plans and lead on delivery to ensure systems are reliable and resilient, and that robust arrangements for maintenance are in place and regularly reviewed. Creation and maintenance of an EPR integration architecture map to manage the various system integration points during the system and upgrade lifecycle, acting as the technical expert for integration. Ensure effective service delivery monitoring is in place, with up-to-date dashboards for service reporting purposes. Liaise with colleagues (such as the EPR Programme Manager) to enable creativity and innovation around the future provision of integrated solutions in support of the Group Digital Strategy. Establish key relationships within the Service Delivery team to enable all incident and service requests to be responded to within the departments SLAs and in line with departmental policy. Work with the Trusts Information Security Manager to ensure that Trust EPR systems are compliant with best practice and conform to standards expected in the security section of the Data Security and Protection Provide evidence of effective security controls for the purpose of the annual Data Security and Protection Toolkit Submission to HSCIC. Ensure that improvements are planned to maintain systems that are reliable and resilient, and that robust arrangements for maintenance are in place and regularly assessed. You will be a key member of the Change Advisory Board (CAB). Lead on business cases and support longer term business planning for the implementation and strategic development of electronic patient records and diagnostic systems within the Trust. Negotiate with external organisations over service issues where the issue may be highly complex e.g. third-party suppliers, other NHS organisations, to ensure any outstanding issues are resolved to the satisfaction of the Trust. Collaborate with colleagues to ensure effective integration of the clinical applications with other systems with the aim of maximising the efficiency of the clinical workflow overall, and longer-term business planning. You will lead on the development and on-going refinement of business continuity and disaster recovery plans in relation to all EPR integration flows supported by the team. Champion and role model the Groups values and behaviours and support others in doing so to deliver the Group Vision and Mission successfully.
Integration Improvement And Support
Modify/develop SQL databases/SSIS packages that are used as part of interfacing processes. Promote, champion, and drive the use of ITIL best practices across the Trusts ICT function. Ensure ITIL led processes are developed and embedded within the team processes. You will plan and deliver all integration, configuration and build often working with a product manager and the wider business as part UHN wide initiatives, assuming role of technology lead where necessary. Use detailed and specialist knowledge of integration and systems to ensure effective management of integration team to maximise clinical and operational benefits from these integrated systems. Identify, in conjunction with stakeholders, any clinical risks associated with the use of integrated clinical applications and electronic patient records. Manage allocation of resources within the team to meet business and/or clinical needs. Provide technical and professional advice regarding all integration activities.
Leadership
Develop, lead, and support individuals and teams that are highly skilled, effective, engaged and highly motivated. Ensure best practice in managing staff is adopted and maintained, including regular performance appraisal, effective two-way communication, and implementation of processes to ensure personnel work in a responsible, safe manner and have due regard for health & safety regulations. Proactively and positively contribute to the service leadership team by taking part in appropriate planning & development and providing digital services & solutions leadership. Work closely with the Clinical Systems and Digital Transformation and Innovation team on upgrades and policies/procedures. Contribute to the development and implementation of the Group Digital Strategy, in line with Group, Trust and national priorities and initiatives, and leading digital techniques. Contribute to the financial performance of the service, including achievement of financial targets, balancing potentially conflicting demands of budgetary requirements and service requirements. Deputise for the Integration Manager as necessary and where appropriate To act as a mentor to less experienced and junior members of staff across the integration team and to disseminate specialist knowledge as required to the wider support teams. There may also be a requirement to train less experienced members of the department in specialist technical skills and provide training material where applicable.
Technical Service Delivery
Using your expert knowledge of integration and information flows and the legislative framework that surround their use, you will lead the investigation and resolution of highly complex service issues / faults. You will provide a robust support service, ensuring systems are in place to track all incidents in accordance with ITIL good practice. You will ensure that all departmental processes adhere to the group 2nd and 3rd line incident and problem management policies and processes, ensuring an effective and timely response is achieved with excellent ongoing communication throughout. Coordinate and delegate work and review team staff performance. You will assist in ensuring an adequate licencing model is deployed and that effective licencing is in place across the TIE. Work with the Trust Integration Engine (TIE) provider and wider Digital team to ensure the TIE runs at optimum performance level to deliver the Trusts requirements and are maintained to a high level so that the environment remains secure, robust and effective. Ensure an effective release management strategy is developed and monitor for continuous improvement. Ensure the Clinical Safety Management system is followed, and all clinical risks are assessed in conjunction with the Clinical Safety Officer Liaise with colleagues to ensure best practice solutions are in place for architectural configuration, security and server infrastructure for the Trust, particularly in relation to diagnostic systems. You will use your initiative to plan work to ensure effective service delivery, resolving conflicting timescales and priorities independently and exercise judgement and discretion to resolve issues. Ensure that routine maintenance and remedial work is appropriately scheduled and undertaken so that it does not adversely impact the availability of business critical systems. Ensure that all integration flows under your responsibility have an appropriate degree of robustness, feedback mechanisms and disaster recovery plans in line with agreed priorities based upon likelihood and impact.
Performance
Ensure that the TIE and services are maintained and managed to a high standard in order to deliver a highly available service to end users. Work with the EPR and downstream system providers, and other Digital colleagues, to ensure the integration flows are right-sizedand have the capacity to cope. Estimate and plan for anticipated growth. To produce monthly reports on service availability and trends with a view to identify areas for investment, expansion, and growth. Responsible for escalating high and severe risks in line with departmental and Trust Risk Management policies and procedures, ensuring that all documented risks have up to date risk mitigation plans in place. Create and monitor performance standards for your service area, including KPIs, monitor achievement against these, review working practices and devise improved ways of working where necessary to enhance the efficiency and effectiveness of services delivered. `Ensure resources and budgets are managed effectively, you will ensure business benefits are realised from new and existing systems. Maintain your skills base in order to have the necessary technical skills and knowledge to cope with the ever-changing technologies and working practices in Digital. . This includes researching and testing new software for integration, database administration, and server support.
Please see job description and person specifications for further details Person SpecificationEducation, Training & QualificationsEssential
Educated to Masters or equivalent level, or equivalent experience delivering Digital services Formal Integration qualification Evidence of continuing professional development Detailed knowledge of the provision of health services Evidence of experience or qualification in one or more of the following SQL / SQL Server HL7 Interfaces Reporting tools (e.g. Business Objects) Windows Server Administration
Desirable
ITIL Certification or relevant experience or working in an ITIL environment Project Management qualification, such as PRINCE II or experience of using structured project methodology
Knowledge & ExperienceEssential
Extensive experience in building and managing integration delivery functions at a senior level (preferably in an NHS environment) Significant professional experience providing support for integration flows and TIE configuration Demonstratable working knowledge of effective performance and budgetary management and control including achieving annual targets on a regular basis Sufficient knowledge of NHS/Government policies, strategies and organisational relationships in relation to
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