Insurance Representative

We are looking for an
Insurance Representative
. If you have a talent for fact finding and asking the right questions to understand what is needed from our customers, then you’re the person we need!The successful
Insurance Representative
should be a team player who can build great working relationships whilst able to think creatively about problems and overcoming them. The Ideal candidate will have a background in insurance with a positive, can-do attitude to achieve our ambitions of reducing aged debt & unallocated cash. A bit about the job:Within this role the successful candidate will have a range of tasks to complete on a day-to-day basis and will be solely responsible for the following: Developing excellent relationships with customers to ensure resolutions of queries within agreed
timelines. Working
collaboratively with the central collections, underwriting and sales team members to ensure effective broker account, query management and swift payment recoveryTaking ownership of disputes and blockages with customers to ensure resolution within SLA. Daily communication with customers, raising non-payment queries for a variation of insurance policiesWeekly query management analysis, reporting back to QMA Manager Contributing to projects or other team initiatives by sharing knowledge and ideas and giving feedback to help develop the way others work, and positively impacting the debt position in relation to client feesSkills and experience we’re looking for:Ability to deliver – i.e. proven track record in reduction of debt through query management with an ability to spot data quality issues/ errors in reporting/ data analysis.Insurance background/ knowledge Cert CII qualification would be a preference Confident in liaising with brokers/customers – building relationships What you’ll get for this role: Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.Salary up to £26,500, depending on location, skills, experience, and qualificationsBonus opportunity - 6% of annual salary actual amount depends on your performance and Aviva’s.Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 daysMake your money go further - Up to 40% discount on Aviva products, and other retailer discountsUp to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn schemeBrilliantly supportive policies including parental and carer’s leaveFlexible benefits to suit you, including sustainability options such as cycle to workMake a difference, be part of our
Aviva Communities
and use your 3 paid volunteering days to help othersWe take your wellbeing seriously with lots of support and tools Take a look
to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We’re inclusive and
welcome everyone
– we want applications from people with diverse backgrounds and experiences.Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.To find out more about working at Aviva take a look
here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.We’d love it if you could submit your application online. If you require an alternative method of applying, please give Guv Johal a call on 0750 008 7919 or send an email to
#####
.
We help our 18 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.
So, we’re passionate about helping our 22,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.
#J-18808-Ljbffr