Installation Support Specialist (EMEA)

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Installation Support Specialist (EMEA) Apply
locations
Warrington, Cheshire, England
Remote
posted on
Posted Yesterday
job requisition id
REQ-1000025182
Location: EMEA, fieldPurpose
Responsible for the installation of CribMaster hardware and software solutions at customer sites, to effectively deliver inventory management solutions. The work will include new equipment installations as well as upgrades, repairs or maintenance to existing systems, in addition to being able to carry out basic / introductory training sessions. Represent CribMaster during on-site implementations, working effectively as part of a wider technical team.This position will require significant travel mainly across EMEA/Europe & UK, with the majority of time being field based - mostly to factories in the automotive, aerospace and industrial sectors.The ideal candidate is a strong technical generalist with knowledge of IT hardware, software, data, networking, and as a bonus be already familiar and comfortable with Inventory Management Solutions, including RFID technology; with a healthy curiosity about how things work. The Job (responsibilities): Works closely with project coordination to ensure all software and hardware to be used for customer site installation, including, but not limited to, ensuring all machine configurations are correct and data is imported and cleanedActs as the customer’s technical advocate and makes recommendations that facilitate efficient and productive implementationsUnderstands various deployment options of CribMaster products and ensures these are utilized to meet customer needsFollows detailed installation processes and proceduresPrepares and provides basic product training to meet customer needs, whilst working closely with the Training & Support SpecialistDevelops custom documentation to match customer processesDevelops solutions and educates customers in various stages of product implementationAssists with preparing formal project plans for customersSupports the sales team with all opportunities including pre-sale customer site surveysCompletes RFID / Non-RFID implementations, training, and post implementation support. The Person (requirements): Technical installation support experience; field service, field engineeringStrong technical generalist with knowledge of IT hardware, software, data, networkingMechanical aptitude and ability to use standard hand tools to repair/replace mechanical and electronic components. Basic knowledge of electricity and radio.Advantage: familiar with Inventory Management Solutions, including RFID technology (CribMaster knowledge is a major advantage)Strong knowledge of Windows, networking basics; with experience installing, configuring, troubleshooting softwareFundamental understanding of databases, particularly SQL definitionsSolid Microsoft ExcelKnowledge of IOT technologies is a plusProficient in English, other languages a plus point (French, Italian, Spanish), with strong communication skills (formal, informal, and technical)Ability to self-learnWell organized, pro-active, efficientGood interpersonal skills, team playerAbility to work safely in potentially dangerous environments that include welding, milling, stamping, heavy machinery, high-temperatures, platforms, ladders, enclosed spaces, and chemicals.Ability to travel in EMEA/Europe region We offer:
Ambitious and motivating challenges
Regular working hours (Monday to Friday)
Company Car
Competitive benefits package Add value to the businessWork with a diverse team with varying backgrounds #LI-RemoteWe Don’t Just Build The World, We Build Innovative Technology Too. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. Who We Are We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.Global Benefits & PerksYou’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. What You’ll Also GetCareer Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.Learning & Development:
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too. Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
About Us For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843. Prospect Introduce Yourself Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!
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