Installation Coordinator

Job description
Working closely with the automatic door installers and internal support team to ensure that the co-ordination of installations is run as efficiently and effectively as possible, whilst maximising customer satisfaction.
The main requirements of the role are to:
Schedule labour for installations – both in advance and at short notice where required.
Assist Team Leader with planning activity and instructing the automatic door installers – planning and delegating their workload and dealing with any other requirements relating to the nature, location and duration of their work (inc. equipment hire and site access)
Utilisation of business systems and ensure it is “live” including maintenance of our live Clik Service (Planning software tool) by updating stages of customer orders throughout the Project Lifecycle.
Ensure that all internal procedures are being adhered to including but not limited to raising and issuing purchase orders for sub-contractors, invoicing completed jobs, order hire equipment, book site security and generate weekly reports in accordance with objectives set for the year.
Issuing and receiving Site Checklists to ensure site readiness for our installation.
To receive and action calls or queries from customers and be their point of contact for any planned or outstanding works.
Acting as the first point of contact in the office for customers and assisting with queries and problem solving.
Revenue recognition & project invoicing.
Essential criteria
Excellent communication skills
Speed of thought, prioritisation and decision making
Good organisational skills
Good problem solving skills
Ability to build and maintain good working relationships
Strong IT skills (Microsoft Office and Outlook to intermediate level)
Good time management
Self-motivated and works well under pressure
Ability to work in a fast paced environment
Additional information
Hours: 40 hours per week
Holidays: 25 days and public holidays
Contract: Permanent after 3 month probationary period
Equal opportunities: We follow an equal opportunities policy
Location: Record UK, Blantyre
To apply send your CV and covering letter to ##### with subject heading ‘Installation Coordinator’
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