Insight Manager

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.
We have a global commitment to diversity,
equity,
and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work).
Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.What will you be doing?The Insight Manager will be a fundamental member of the onsite account team, utilising industry knowledge to provide actionable Insights into Co-op. This person will be working as part of a dedicated team for one of Circana UK’s biggest clients.The core focus for the Insight Manager will be to help the client understand data and create insights gathered from customer loyalty data solution (Co-op transactions/ membership data) and other available data sets e.g. Market Data and Supply Chain which are delivered via Circana’s Insight Portal.The ideal candidate will need to have an innovative and analytical mind, a passion for growing the client’s business through inspiring insight, combined with excellent organisational, interpersonal, presentation and engagement skills, to deliver an all-round service.Job ResponsibilitiesSupport the widespread usage of the Insight Portal within the client organisation through:Creation and presenting of high-level insights from the Insight PortalDelivery of stakeholder engagement – training, usage tracking and presenting.Support the Co-op category ranging process using Circana tools to identify customer needs, create customer decision trees, evaluate category performance pre and post range changes.Deliver ad hoc insights and regular reporting as requested by key stakeholders across insight, category and commercial buying teams – primarily focused on the Insight portal but also using other Circana tools (eg. Inflation tracker).Support the smooth running of the Insight portal delivery by liaising closely with internal Circana departments to ensure any changes or technical developments are rolled out in a timely manner.Deliver actionable and proactive insight to Co-op based on an in-depth understanding of the Co-op business – understanding the key strategic priorities, ways of working, business and shopper segmentations etc to pre-empt requirements and deliver proactive insight.In order to deliver on these key areas you will need to:Cut through loyalty/customer data, issue clutter and identify to the client what is most important.Coordinate, execute, analyse and present findings from a variety of data sources (focused mainly on market and loyalty data) recommending potential action steps and additional opportunities.Understand the broader context of data sources available to Co-op and where Market and Loyalty data sit within this.Support in the management of high quality on-going analytic and ad-hoc requests – working with juniors in the team, and in collaboration with peers.Effectively express content in writing and verbally.Support the business agenda for all client stakeholders across Trading, Insight, Business engagement, Supply Chain and Category/Ranging in addition to other relevant departments and stakeholders.Utilise creativity in identifying new techniques and processes.Understand Circana core solutions to work consultatively with the client to meet their needs.Develop and leverage strong, collaborative relationships with Co-op and internal stakeholders.Act as a liaison between the client and internal Circana departments.First point of contact for the client on day-to-day issues in relation to the Insight Portal and Customer understanding.RequirementsProven experience within FMCG, Retail or equivalent industry.Great communication and interpersonal skills.Experience in interpreting and translating complex data into actionable insights, deliver the ‘so what’.Experience working in insights within the FMCG sector.Knowledgeable of the Retail industry and the challenges faced in the modern market.Able to leverage mutually beneficial relationships and networks both internally and externally.Demonstrates resilience and sound judgement in dealing with business and corporate challenges.Strong project management, attention to detail and process skills.Able to manage client expectations.Ability to effectively work with virtual and diverse teams and managing workflow.Escalate issues to the right people appropriately.Administrative accountability: correctly tracks time and expenses using Circana systems, adheres to corporate policies, meets deadlines on corporate initiatives such as talent management and Insight Foundation Programme.As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:Stay Curious: Being hungry to learn and grow, always asking the big questionsSeek Clarity: Embracing complexity to create clarity and inspire actionOwn the Outcome: Being accountable for decisions and taking ownership of our choicesCenter on the Client: Relentlessly adding value for our customersBe a Challenger: Never complacent, always striving for continuous improvementChampion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrityCommit to each other: Contributing to making Circana a great place to work for everyoneLocationThis position can be located in the following area(s): Manchester UK
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