Infrastructure & Systems Engineer

Royal Marsden NHS Foundation Trust is looking for an experienced & passionate Infrastructure & Systems Engineer to join the RM Digital Services team (RMH Digital). This is an exciting opportunity for a highly motivated & professional individual to join the team & work collaboratively to improve the service RMH Digital provides to the Trust.The Role:The successful candidate will provide comprehensive technical expertise in performing support, monitoring, maintenance, implementation, upgrades, & project work within the IT infrastructure. Will also have a good understanding & knowledge of IT gained through three to five year's relevant experience & they will be required to work without supervision at times across multiple locations.Essential skills & experience:Knowledge & understanding of modern technologies, operating systems, system tools, device architecture & peripherals including but not limited to:o Microsofto Azureo Office 365o Microsoft Intune, SCCMo Server & Service technologieso Active Directory Domain, Microsoft Public Key Infrastructure, Remote Access (RDP, AoVPN, DirectAccess), Other MS Server roles & featureso Dell Platformso VXrail / Isilon & ECS, Backup services, Data Domain & Networker platformso VMwareo VMware Cloud Foundation (VCF)o Securityo Trend Mirco, Microsoft ATP, Trustwave Mail & Web Security Gateway technologiesPlease note previous applicants need not apply.Main duties of the jobThe post holder will provide comprehensive technical expertise in performing BAU Support, monitoring, maintenance, implementation, upgrades, and project work within the IT infrastructure.Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly.The post holder will also have a good understanding and knowledge of IT gained through three to five year's relevant experience and they will be required to work without supervision at times across multiple locations.About usThe Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.Job descriptionJob responsibilitiesFor further information on this role, please see the attached detailed Job Description and Person Specification.To work as part of the Digital Operations Infrastructure team to support, monitor and maintain the Trusts IT Infrastructure.Maintain an in-depth knowledge of the Microsoft Cloud and On-Prem infrastructure.Provide expert advice and acting as a point of escalation for investment and resolution of complex technical issues.Working closely with project and solutions architect teams to review, interpret and respond to detailed business specifications. Reporting on delivery commitments to ensure solutions are implemented as expected and to agreed timeframes.Ensure that services and components meet and continue to meet all their agreed performance targets and service levels.Monitor service component capacity and initiate actions to resolve any shortfalls according to agreed procedures.Assess, analyse, develop, document, and implement changes based on requests for change, and implement approved and ratified changes.Prepare and maintain operational documentation for infrastructure, services and softwares.To ensure all operational processes are documented in accordance with Trust and departmental standards and policies.Person SpecificationEducation / QualificationsEssentialEducated to degree level or equivalent IT experienceDesirableMicrosoft Azure/O365 Certified: Enterprise Administrator Expert qualification or other M365 certificationsVCP - VMWare Certified ProfessionalITIL Foundation Certificate in Service Management, v3/v4ExperienceEssentialSignificant previous experience of providing Third line IT supportKnowledge and understanding of modern technologies, operating systems, system tools, device architecture and peripherals including but not limited to: Microsoft o Azure ? General Server Hosting ? Windows Virtual Desktop ? Azure Active Directory o Office 365 ? Exchange Online (Hybrid) ? Teams ? SharePoint ? AD Connect o Microsoft Endpoint ? Intune ? SCCM o Server & Service technologies ? Active Directory Domain services and all associated roles and features ? Microsoft Public Key Infrastructure ? Remote Access (RDP, AoVPN, DirectAccess) ? Other MS Server roles and features o Dell Platforms o VXrail o Isilon and ECS o Backup services ? Data Domain and Networker platforms o VMware o ESXC V5.5 upwards o VMware Cloud Foundation (VCF) o Security o Bit locker, Trend Mirco, Microsoft ATP, Trustwave Mail and Web Security Gateway technologiesExperience in IT Service Management, operating within Service Level Agreements and following working policies and protocols. Working knowledge of proprietary ticketing systemsDesirableExperience of working in a healthcare environmentSkills Abilities / KnowledgeEssentialA strong commitment to customer service delivery and excellent organisational skillsAbility to evaluate and respond to rapidly changing operational situations, often under pressure and with changing and sometimes conflicting prioritiesMust be able to effectively prioritise own work and that output is at an optimum levelExcellent communication skills especially when dealing with complex technical information and colleagues who have limited IT knowledge and understandingAbility to document technical procedures/standardsWell-developed technical troubleshooting, problem solving and analytical skillsAbility to work independently in a busy environment, often with frequent interruptionsAbility to liaise with all levels of any organisation and build effective working relationshipsClear thinking and logical approach to technical problem solvingApproachable, patient, caring, adaptable, flexible and able to cope with uncertaintyWilling to engage with and learn from peers, other professionals and colleagues and demonstrates a desire to improve performance and make a difference by focusing on goalsDisplays great attention to detail and accuracyHighly motivated with the ability to influence and inspire othersWillingness and ability to develop self by learning new technologies and applications in relation to the needs of the roleDesirableInterest in technical and application researchOther RequirementsEssentialDemonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomesDemonstrable skill to work together to serve our community through delivering safe and excellent clinical careValue diversity and difference, operates with integrity and opennessShare information openly and effectively with patients, staff and relativesWorks across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of othersUses evidence to make improvements, increase efficiencies and seeks out innovationEmployer detailsEmployer nameThe Royal Marsden NHS Foundation TrustAddressThe Royal Marsden WallingtonCarew HouseWallingtonSM6 0DXAny attachments will be accessible after you click to apply.282-OD1245881 Create a job alert and receive personalised job recommendations straight to your inbox.
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