Infrastructure Systems Analyst

Infrastructure Systems Analyst/ 3rd Line Engineer
Salary: £35,000-£45,000 plus bonuses and benefits
Location: Croydon
Job Type: Full-time - Hybrid after probation
We are on the lookout for an Infrastructure Systems Analyst to join our team. This role offers the opportunity to provide exceptional third-line systems support, ensuring high availability and operational efficiency for our customers.
Day to Day of the role:
Provide support and troubleshooting for Microsoft systems and modern device management solutions, primarily using Endpoint Configuration Manager (SCCM) and Intune.
Create and maintain applications and driver packages.
Offer level 3 support with in-depth knowledge of desktop & application troubleshooting.
Research and develop new technology, hardware, tools, and scripts to support desktop computing and enhance the end-user experience.
Support Windows operating system patching, enterprise-class desktop hardware and software, remote management, and troubleshooting.
Support Mobile Device Management (MDM) using tools such as Jamf, Meraki, Intune, and Apple School Manager.
Deploy applications and patches to iOS, MacOS, and Android devices.
Manage IP Telephony migrations and provide ongoing support.
Create and monitor compliance reporting.
Manage Microsoft DPM Backups, including monthly tape rotation and restore requests.
Resolve web filtering restrictions and manage AD Group policy.
Serve as the first point of contact for 3rd line service desk ticket resolution.
Required Skills & Qualifications:
Excellent verbal and written communication and interpersonal skills.
Confidence in dealing with stakeholders at all levels.
A minimum of three years' experience in a similar client-facing role.
Proven track record of working to strict timescales.
Experience with O365 Click to run packaging and management.
Knowledge of application and driver packaging.
Strong problem-solving skills and results-driven.
Self-motivated with a strong personal drive and commitment to delivery.
Experience of balancing priorities in a fast-paced, changing environment.
Ability to troubleshoot, investigate and resolve technical issues.
A 'security first' ethos and understanding of security and compliance standards.
Benefits:
Performance and loyalty bonus.
Generous pension scheme with employer contribution.
26 days' annual leave plus bank holidays, rising with service.
Electric car salary sacrifice scheme.
Harris Wellbeing Cash Plan for routine and specialist healthcare.
Employee Assistance Programme.
Cycle to work scheme.
A range of shopping, leisure, and travel discounts.
To apply for the Infrastructure Systems Analyst position, please submit your CV.
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