Infrastructure Support Manager

36 hours per week, all year round (52 weeks) Salary: £32,000 - £36,000per annum DOE
A lovely new role for a Network Manager who is familiar working in either education or a regulated working environment. The role is 5 days on site but with 29 days holiday plus bank holidays and generous benefits. The Deputy Network Manager is a newly created role aimed at optimising network performance and delivering outstanding IT support services to users across the business. The Deputy Network Manager will work closely with other members of the IT Support department and deputise for the IT Systems Manager as required, to proactively manage the network, maintain the availability of services and devices, and respond quickly and effectively to support requests of varying complexity. This opportunity comes at an exciting time as the successful applicant will play a key role in supporting the continuing delivery of major upgrades to the core network infrastructure and cloud transformation over the next 2-3 years. The Deputy Network Manager will have the opportunity to provide their input in the development of the long-term strategy in this area and develop their own technical and managerial skills to ensure continuous best-in-class service and performance. The IT Support department performs a crucial role in supporting the essential operational activities.
In addition to the daily support and maintenance activities, the department contributes to the ongoing development of the company’s business resilience by strengthening cyber security, implementing measures to mitigate the risks of network downtime or data loss and developing disaster recovery plans. The department comprises a small, extremely capable team assisted by an external third-line support provider who all work closely together to provide an excellent customer-focussed service to users of the network. The department is led by the IT Systems Manager with overall responsibility for the department held by the Business Manager. Kev systems
Microsoft 365
Microsoft Exchange Microsoft SharePoint
Microsoft OneDrive
Microsoft OneNote
Microsoft Teams
Windows Operating Systems
If you have a successful history of working within a team and managing people and have a friendly, flexible and communicative approach then this could be just the role for you.
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