Infrastructure Support Engineer

Description
Alvarez & Marsal's Disputes and Investigations team seeks a customer-focused Infrastructure Support Engineer to join our London team. As an Infrastructure and Operations Support team member, you will play a crucial role in ensuring the smooth operation and security of our on-premises and cloud-hosted forensic environments across the EMEA region. This role involves close collaboration with Infrastructure, Security, Application Specialists, and Business Partners to uphold the highest standards of operational excellence.Responsibilities:Deploy, administer, and support Infrastructure within our forensic hosting environments.Solve technical challenges and streamline tasks through automation, leveraging tools like Terraform, PowerShell, and scripting.Draft comprehensive documentation covering rack elevation diagrams, network, systems, and disaster recovery procedures for technical and non-technical stakeholders.Provide escalated technical support to advanced technical end-users, ensuring prompt resolution of complex issues and effective communication.Coordinate and collaborate with third-party IT service providers to optimise system performance and resolve service-related issues.Adhere to established change control, ticket handling, and incident management protocols to maintain operational stability and security.Requirements:As a qualified IT Engineer with relevant professional experience supporting large-scale IT environments, you should possess:A proven track record of progressive IT administration and support experience.Hands-on experience with Microsoft technologies, including Active Directory (on-prem and Azure), Windows Server and Desktop OS, Microsoft SQL Server, Group Policy, DHCP, DNS, and related technologies.Working experience in Microsoft Azure Infrastructure, including Identity, Storage, Networks, Security, Compute, and Scalability.Expert in virtualisation technologies like VMWare vSphere/vCenter and Microsoft Hyper-V.Experience supporting Citrix Workspace, including published apps and VDIs.Proficiency in enterprise monitoring tools such as Azure Arc, Azure Monitor, PRTG, SolarWinds, Nagios, Splunk, and Microsoft Sentinel.Strong network administration skills, including setting up physical and virtual networks and configuring switches.Experience working in enterprise data centre operations.Experience with eDiscovery (Relativity) and digital forensics would be a bonus.Additional Requirements:Ability to collaborate cohesively within a global team, demonstrating excellent communication and professionalism.A technically curious and analytical mindset with strong problem-solving and diagnostic skills.Ability to effectively manage multiple tasks and projects with shifting priorities.Commitment to maintaining the highest level of security and confidentiality.Be prepared to travel in the EU when the requirement arises.Be prepared for some face time in the office when there is a need.We will also consider applications from those who wish to be based in Munich or Frankfurt.
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