Infrastructure Support Engineer

Roke is a world-class technology and engineering consultancy
Roke delivers advanced research, development services and products to high profile customers who come to Roke with varied and challenging problems to solve. You will join our National Security team to provide proactive management and reactive support of a secure development environment hosted on VMware ESXi, running in both Windows & Linux. The environment you support will be mission critical and essential to safeguard the country’s safety.
Job Purpose & Key Responsibilities:
Providing service management such as incident resolution, change implementation (new functionalities) & maintenance activities
Analysing & resolving faults, issues & queries
Administrating ESXi & vCenter
Troubleshooting SAN & NAS storage solutions
Be “not just a techie”, we are looking for you to have excellent communication & be able to adapt your approach to a wide range of customer situations & stakeholders
As an Infrastructure Support Engineer you should be used to:
Working in customer environments in a matrix managed team
Managing certificates
You should also be familiar with some of the below:
VM Explorer backup
VMWare
Linux & Windows
Active Directory
Metadefender core
WSUS
Remote desktop services
Gitlab
Atlassian toolset
Security
Due to the nature of this position, we require you to be eligible to achieve DV clearance. As a result, you should be a British Citizen and have resided in the UK for the last 10 years for DV.
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