Infrastructure Analyst

Infrastructure Analyst required by market leading, professional services organisation based in Central Bristol. Our client is based a short 7-8 minute walk from Bristol Temple Meads and offer hybrid working (2-3 days a month onsite with flexibility).
Main duties of the Infrastructure Analyst:
* Providing Support and technical expertise to the business and third-party suppliers during the required hours. Our client have over 1,800 staff across 5 sites in the UK.
* Acting as the point of escalation from the IT Service Desk Team to resolve incidents and service requests.
* Undertaking operational tasks to ensure the confidentiality, integrity and availability of all IT services, systems and data.
* Working with project teams and other team members to plan, test, implement technical requirements for all IT elements of projects as required by your line manager.
* Sharing information with the IT Team, ensuring knowledge is kept up to date and in an available format.
* Acting as the point of escalation from the IT Service Delivery Team to resolve incidents and service requests:
Ideal background of the Infrastructure Analyst:
* Previous experience within a similar, technical role.
* Microsoft desktop and server technologies, e.g. Windows Server Operating Systems, Windows Desktop Operating Systems (10 & 11), Microsoft Office, Microsoft 365, Microsoft Exchange Online, Active Directory, Group Policy, SCCM, Intune.
* Infrastructure and related services, e.g. VMWare (virtualisation and VDI), MimeCast, Symantec Anti-Virus, Palo Alto firewalls, Networking, Mitel Telephony, Mobile Iron, Video Conferencing and Audio-Visual Equipment, etc.
* End-user compute security, including patching and anti-virus.
* Good understanding of LAN/WAN networking technologies and firewalls.
* Security incident response, diagnosis, resolution and remediation. Tenable, Sentinel etc.
* Experience cloud/hybrid technologies, e.g. Azure, AWS, converged, hybrid and cloud services (IaaS, PaaS), managed services and applications (SaaS).
* Operating ITIL processes.
* Creating and maintaining procedural documentation.
* Experience of working with ISO27001.
* Implementing technical security standards and procedures.
* Participating in ISO27001 audits and developing/delivering remediation plans.
* Experience of working with Cyber Essentials Plus.
* Relevant certifications.
This fantastic role comes with a basic salary of £(phone number removed) p/a and on top of the bespoke training package, comes with the following benefits: A performance related bonus, remote working, annual salary review, 25 days holiday (which will increase to 30 days based upon length of service), private medical insurance, pension and many more
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