Information Technology Support Engineer

Job DescriptionSupport Engineer - LancasterUp to 35K p/a An interesting opportunity with an innovative and dynamic Legal/Financial Practice Group, who are experiencing an exciting period of growth. The software stack is fully cloud, which is very rare, however very advantageous within the legal sector.We are looking for a Technology Support Engineer in Lancaster, responsible for ongoing onsite and remote working of hardware and software support, plus deployment of. Assisting in the administration of all IT customer facing services, you will help resolve user and customer (ITIL) issues, understanding user needs, their tools and applications. Key Skills - Essential: Networking LAN /WAN and Wi-Fi.Server Operating Systems.Cloud based telephony (Connex One).Windows Desktop software (Windows 10 /11).Microsoft Active Directory, DNS, DHCP.Remote working troubleshooting tools.High trouble-shooting methods.Root-cause analysisDesirable / Advantageous:Legal Practice experience would be advantageous, however not essential.Proclaim Case Management System (CMS)HubSpot Customer Relationship Management (CMS)Cyber Essentials, MCSS (Minimum Cyber Security Standard) would be advantageous.Multi Factor Authentication (MFA).