Information Technology Service Desk Team Lead

We are currently partnered with a leading MSP that specialises in providing expert technical support to the hotel and hospitality sector. Their clients include global hotel brands and fast food chains.
All potential candidates should read through the following details of this job with care before making an application.
This rapidly growing company has been operating for over 30 years and are looking for their next
IT Service Desk Team Lead .
Requirements:
Ticketing system experience (Jira preferably)
Excellent customer service
Windows 7-11
Windows Server 2012,16,19
ITIL (V3,V4)
Desirable:
+2 years’ Service Desk Lead Experience ( Dealing with escalations for 1st and 2nd line)
Draytek Routers
3CX
Great knowledge of Server roles e.g. AD DS, DHCP, DNS
UniFi Wifi Systems
This role is perfect for someone with a strong technical skillset looking to take the next step into a management role or an experienced team lead looking for a fresh challenge!
Salary:
£32,000 - £38,000 D.O.E + Bonus
Benefits:
Birthday off as Holiday!
Casual Dress
On-Site Parking
20 Days Holiday + Bank Holidays
Even if you don't tick every box, don't hesitate to apply as our client is more than happy to help upskill and train new staff!
Interviews are underway so if this role is something you'd like to pursue, Apply!