Income Recovery Officer (FTC 12 months)

Location:
Contract:
Temporary
Working Pattern:
Flexible Hours/Full Time
Hours:
37 hours per week.
DBS Check:
No
Closing Date:
26/04/2024 at 23:59
Reference:
People/24/276813 We’re helping to make a difference to vulnerable people. You can support us to do this.Each day brings new challenges and we have to react to the demands of our homeless residents in temporary accommodation. Working with residents to meet their needs to sustain their tenancies, this will include understanding and working empathically with people through complex situations, assisting residents in maximising income and give advice or where appropriate, referrals on money management matters and empowering and signposting residents to find solutions and appropriate support.These are just some of the things you will be supporting us to do when you join us. You are going to have a big impact on what we do, so you’ll be trusted to take ownership of your work. You’ll have time to immerse yourself in the community. To deliver better today to create a better tomorrow. What it’s like working in our team…The Housing Management team is a small but busy team providing an extensive and responsive property management service to homeless clients placed into temporary accommodation procured by the Council. Sitting within the Welfare and Housing Service, the team support each other by working closely together to achieve the right results and to deliver a holistic service to clients who are homeless or at risk of homelessness. You will be involved in varied and challenging work daily.You will be supported to carry out the following duties, responsibilities and training…To provide a high-quality Income Management Service and be responsible for the arrears management and income collection of a specified caseload.Maximising income through the effective collection of rent and service charge income, giving appropriate advice and guidance to residents in respect of rent, other tenancy charges and arrears. Working supportively and proactively with the aim of sustaining tenancies.Take a proactive approach to recover and prevent rent arrears through the management of individual rent arrears cases. Ensuring that tenants are notified of any arrears at the earliest opportunity. This will include setting of arrangements, issuing statements or recommending further steps such as court action in line with agreed procedures and targets.Engage with residents in order to negotiate and sustain payment arrangements through a variety of communication methods. Contact will include home visits and working outside of core hours where necessary.Assist tenants in maximising income and give advice or where appropriate, referrals on money management matters, empowering and signposting residents to find solutions and appropriate support.The benefits you will experience are…An inclusive and social working environment with a variety of staff networks.Opportunities for flexible and agile working, we offer a hybrid model of working to promote flexible working around personal and family commitments.Generous annual leave commencing at 25 days increasing after 3 years’ service to 28 days (pro rata for part time). With additional annual leave purchase policy.Regular opportunities for development with internal and external training courses.A great office location next to travel links and the regenerated town centre.Internal sports and social club opportunities.An extensive employee assistance programme (EAP) to support health and wellbeing.Discounted leisure centre and gym membership.Local government pension scheme / Life insurance cover.What we’re looking for…We are looking for someone with sound experience of working in a rent or housing service and dealing with finances ideally in the social housing sector. You will have a good understanding of best practice in management of income recovery, debt counselling and debt collection. With excellent communication skills and the ability to work to deadlines, you will be able to manage your time and resources effectively.Interview dateInterviews will be held on 8th May 2024.Want to ask us a question? For an informal discussion or to ask any questions about this role, please contact:At Bracknell Forest we champion equality, diversity and inclusion and welcome applications from candidates from all backgrounds, regardless of race, ethnicity, gender, sexual orientation, disability, or age. As a Disability Confident Employer, please let us know if you need any adjustments at any point during the recruitment process by contacting our friendly recruitment team on ##### will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.Any successful internal candidate will be offered the position as a secondment and, in line with Section 8.1 of the Secondment Policy, must consult with their manager before applying.We can only accept applications from candidates currently residing in the UK.Any candidates that are currently residing in the UK and wishing to apply who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant criteria.No agencies please. Bracknell Forest Council – Working for Equality. We welcome applications from all sections of the community.How to applyPlease apply online via the link provided.Please note, we do not accept CVs submitted without a fully completed online application form.
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