Income Officer

Income Officer
Location –
Homebased (able to efficiently travel across the East Midlands to meet and respond to the needs of the business)
Hours –
17.5 hours per week, 8am – 6pm (usually one 8pm finish per week)
Salary –
£ 13,262 - £14,735.50 per annum (RFJ 5)
The role
As an Income Officer you will support the delivery of the income management service, which aims to maximise the amount of rent collected and minimise financial hardship within our communities.
Key responsibilities for the role include:
Delivering a high level of income collection performance for your allocated patch.
Working in partnership to enable customers to access financial and tenancy support.
Establishing and maintaining strong, effective relationships with emh colleagues and external partners.
Legal escalating possession claims when appropriate, in line with procedure.
The ideal candidate
Customer service is key in this role, and we'd love to hear from you if you:
Have excellent customer service skills
Adapt positively to change
Enjoy problem solving and finding solutions to help others
*Currently the department is open 8am – 6pm. There may be the possibility of opening until 8pm in the future*
About us
emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.
Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.
Our values
Our values are important to us and we're looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
Company Benefits
Our generous package includes:
Competitive salary
Contributory pension scheme
Health cash plan – BHSF
39 days' annual leave (including statutory days), increasing with length of service (pro-rata for part time)
Flexible working
A wide range of training and development opportunities (we are an Investors in People accredited organisation)
Qualifications
Educated to GCSE level 4 – 9 standard or equivalent in English and Maths
Excellent IT skills and competent in using a range of Microsoft applications
For further information about the role, please see attached Job Description and Person Specification.
How to apply
Please apply online with an up-to-date CV, detailing how you meet the requirements of the person specification.
Closing date for applications – Monday 3rd June 2024.
“We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application”
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