Incident/Problem Manager

Our client, a global technology organisation, urgently require an experienced Incident/Problem Manager to undertake a long term contract.In order to be successful, you will have the following experience:
Extensive experience of managing Service Support functions and ITIL processesExperience of managing virtual teams to deliver Problem Management processExperience in various Problem Management reactive and proactive techniques supported by understanding of statistics and quality management conceptsSC Cleared
Within this role, you will be responsible for:
Proactive and re-active investigations for simple problems usually limited to single SDO or internal Service Desk problems, assure timely delivery of the resultsComplete regular standard tasks following given prioritizationFollow procedural activities described in the Problem Management documentationProvide analysis of the aggregate incident data to identify key trendsCollect data for the resolution of the investigated problems and root cause analysis requiring the input of the multiple functions/SDO’sAssuring the analysis of the aggregate incident data to identify key trendsProvide input into Known Error DB and KM systemsAttend operational meetingsProvide advice and assistance to SDOs to support a globally consistent approach to operational processesEffectively use working relationships with Customers and SuppliersParticipate in continuous service improvementReview and quality check RCA templatesProactively monitor the Incidents to identify trends
This represents an excellent opportunity o secure a long term contract within a long term and dynamic organisation.
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