Inbound Sales Executive

Do you currently work in a telephony sales-based role and fancy a brand new challenge? This role is different, managing all inbound phone calls from potential clients, you'll spend your days helping potential clients who need our services and are going through a particularly sensitive, difficult time in their lives.What’s the purpose of this roleOur New Business Enquiries team is front and centre delivering our Client Value Proposition. The client experience is at the heart of every process and procedure and has been carefully designed with the clients’ needs in mind.Who ‘is’ Stowe Family Law?We're the country's largest specialist family law firm with over 100 lawyers specialising in divorce, financial remedy, and children law across 86 offices. We’re the experts in what we do and the way we help our clients is exceptional.In the last few years, we’ve grown the business by over 150%, so now is a great time to join us, we’ve already laid the groundwork and now, we’re about to build something really special. We have big ambitions for Stowe Family Law: to serve more clients than ever before, to make Stowe the best place to work for our people, and to grow our business for the benefit of all of our stakeholders.Supporting the Client Service Team by dealing with New Business Enquiries and really understanding each client’s needReassuring the client and dealing with their requests professionally and sensitivelyAccurately taking down their information and entering it into a case management systemConverting these clients to either a fixed fee meeting or an immediately progressing client for our lawyers across the companyLiaising with our Lawyers across the country to establish best practice ways of working including:Understanding Lawyer availability to speak to our clientsPreferred ways of working across different regionsKnowledge of specific skill sets within regions and teams to ensure the client speaks with the most suitable Lawyer for their caseWhat skills might be suitable for this position?Exceptional client care with the ability to sensitively deal with emotional or upset clients£30,000 per annumFull-time (35 Hours per week) - This includes working every other Saturday4 weeks of initial training in our Harrogate Office; we'll teach you everything you need to know about family law80% working from home and 20% working in the office - you control how this looksA wellbeing culture including Mental Wellbeing days, and access to counselling sessionsVolunteering leaveDiversity public holidays26 days holidayEnhanced adoption, maternity, and paternity payPaid leave for fertility treatmentMedical Cashplan, 24/7 GP’s, dental, counselling, gym discountsWe offer a comprehensive benefits package for our employees and this is reviewed continuously:26 Days Holiday excluding bank holidaysHealthcare including counselling sessions & 24/7 GPEnhanced Adoption, Maternity and Paternity PayPaid Emergency Dependents LeaveEnhanced Parental Bereavement leavePaid Leave for Fertility TreatmentLife AssuranceProfessional Fees, Subscriptions and SeminarsJoin 1000+ Family Lawyers receiving the latest news, case updates and family law insights sent monthly to your inbox. Everything you need, in one place, for free.
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