Inbound Customer Booking Agent

Customer Booking Agent (Inbound)Quorum Business Park, Newcastle, NE12 8BUSalary: £20,820.80 + uncapped commissionWorking Hours: 35 hours per weekShift Pattern: Monday to Friday between 3pm - 9pm including paid breakHolidays: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years serviceVerisure are looking for Customer Booking Agents to join our Inbound Contact Centre team in Quorum Business Park, Newcastle. You will be working in a call centre environment and be part of a large, diverse team.Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.Key Responsibilities:Responding to inbound calls and booking free consultation appointments with potential new customersCreating prospects and recording data in the systemResponding to pre-sale customer queries as well as supporting internally about the products/services we offerLiaising internally with various departments to finalize the booking process as well as contractsEssential Skills :Customer service experience from any backgroundOrganisational skillsA polite, friendly, and informative telephone mannerAbility to multitask effectively whilst keeping a high level of service qualityAccurate data capture and typing skillsExcellent communication skills with problem solving aptitudeCompetent IT and Microsoft Office skillsBenefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:Enjoy your birthday off as a special treat.Satisfy your cravings at our onsite coffee shop and our canteen.Stay active with discounted gym and health club memberships.Access private healthcare and MediCash cash plan.Unlock a world of freebies and discounts with PerkBox.Earn rewards through our employee referral program.Enjoy discounts on our alarm systems.Enhanced maternity and paternity.Contribute to a greener lifestyle with the Cycle to Work SchemeVerisure Career OpportunitiesA career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills.With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.Diversity & InclusionVerisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.Ready to join our teamand make your dream job a reality? Apply today and well get in touch!All employees must complete a DBS check, provided by Verisure to all successful candidates.JBRP1_UKTJ