Import Operations Specialist

Import Operations Specialist required to join this professional agent

Previous experience in the Pharmaceuticals industry is preferred, as is knowledge of CDS & import processes.

Key Activities:

• Supporting and coordinating in the movement (via air, road, sea or courier - import) of pharma product & other goods required within the medical industry.

• Supporting and coordinating the movement of goods in accordance with customer SOPs, temperature requirements and UK GDP regulations surrounding the transport and handling of pharmaceuticals.

• Adhere to Customs Compliance procedures and documentation.

• Adhere to the Duty & VAT payment policy.

• Complete Import declarations for pharma related goods.

• Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies.

• Liaise directly with Transport & Warehouse teams on shipment planning and coordination.

• Liaise directly with overseas offices on shipment planning and coordination.

• Maintain mandatory milestones and remarks through CargoWise (internal system).

• Use CargoWise to create, manage and maintain shipments.

• Manage customer complaints and concerns.

• Support the management of Key Performance Indicators

• Complete all statutory and mandatory training.

• Any other duties as required.

Skills and Experience:

• A minimum of 2 years previous experience in Imports & related processes.

• Experience within the Freight Forwarding Industry (knowledge in pharma related movements preferred).

• Experience of HMRC procedures (knowledge of CDS).

• Proven Imports experience with a good knowledge of Customer Service, processes and systems.

• A proven ability to identify and meet customer service needs in a professional and friendly manner.

• Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams.

• Results driven and good attention to details.

• Good written and spoken English and excellent telephone and e-mail skills.

• Good ability to learn new computer systems.

• Able to prioritise and perform under pressure.

• Self-directed working style.

• 5 GCSEs including Maths and English at Grade C or above - or equivalent desirable.

The hours are Monday to Friday 9am to 5.30pm

Salary £28K to £32K depending on experience

*If you do not hear from us within 7 days unfortunately your application has been unsuccessful on this occasion

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