Implementation Manager - Contact Centre

We are working for a leading UK Managed Services provider to recruit an Implementation Manager to work on public sector contact centre contracts, split between home working and an office in the Rotherham area 

The Implementation Manager will work as part of the Bid Management team initially, with a focus on ensuring the business have a demonstrable and considered launch-ready implementation and project plan that supports high-quality customer interactions from day one.

Be responsible – post win – for the coordination and delivery of all implementation activities and business readiness for a successful and seamless day one launch of a large scale outsourced Contact centre Solution

Candidate requirements:

• Ideally, experience in a customer contact/customer service environment


• Has experience of working with government clients.


• Accredited/Certified in a recognised Project Management qualification e.g., Prince2.


• Experience in the development and delivery of successful implementation programmes


• Excellent organisation skills, to plan the use of people and resources to meet deadlines.


• strong interpersonal skills – with the ability to influence and co-ordinate others.


• the ability to monitor and control budgets.


• good communication and negotiation skills, to manage expectations across internal and external stakeholders.


• the ability to use your initiative and make decisions under pressure.