Human Resources Business Advisor

Detailed job description and main responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person specification
Qualifications
Essential criteria: Good level of general education, Vocational Level 3 qualification in Customer Service / Management of Administration or equivalent knowledge base
Experience
Essential criteria: Experience of clerical duties in office / administration environment, Customer service experience, Experience in the use of IT / computer skills
Desirable criteria: Experience of working in the NHS or on a reception desk
Knowledge
Essential criteria: Ability to respond to a range of people in a courteous and professional manner, To understand and be able to maintain confidentiality
Desirable criteria: Ability to answer patients queries or know where to refer them
Technical Skills Competencies
Essential criteria: Competent in using Microsoft Office Software, Excellent communications in person, via telephone and written, Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks, Good keyboard skills requiring high percentage of accuracy
Desirable criteria: Previous experience in communicating with senior clinical / managerial colleagues and patients, Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / Systm1 / Agyle
Personal Attributes
Essential criteria: Interest in working in the healthcare sector/NHS environment, Methodical approach to organising work, ability to prioritise, Ability to work and remain calm under pressure, Well presented, professional behaviour, settling and maintaining a high personal and professional standard that enables effective working relationships with others
Language requirement
Essential criteria: Able to speak English as necessary to undertake the role
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