HUB OFFICER

Cardiff Council is a local government organisation, responsible for delivering over 700 different services to our citizens, visitors, and businesses across Cardiff. It is important to us that our workforce reflects the values of our organisation, to better serve our communities. Our Community hubs offer candidates an exceptional opportunity to join us in one of our thriving teams.We take the welfare of our staff seriously and strive to always create a positive working environment ensuring that our amazing workforce feel respected and valued.Here are some examples of how we try and achieve this:A generous annual leave entitlement.Adaptable working arrangements, which can include a flexi scheme allowing you to work a schedule that suits you and meets the needs of the service.Access to the Cardiff & Vale of Glamorgan Pension Fund which is part of the Local Government Pension Scheme (LGPS), offering a reputable, secure and flexible pension plan.Guaranteed access to further Training & Development to give you the opportunity advance your career with us.Access to employee equality networks for support, guidance and socialising (these networks include the Black, Asian & Minority Ethnic Network, Carers Network, Disability Network, LGBT Network & the Women’s Network).Hybrid working opportunitiesAccess to comprehensive employee wellbeing support.Access to the MyAdvantages Employee Benefits Platform (which includes access to the Council’s Cycle to Work Scheme and exclusive discounts at retailers such as Asda, Tesco & Ikea).About the jobAn exciting opportunity has arisen for committed individuals, with excellent customer service skills to join our Hubs Team based across the cityOur team supports customers who make use of our Hubs & Libraries to resolve advice enquiries. We pride ourselves on providing a customer focused delivery of Hub & Library services and information provision.This role requires the provision of professional, high quality advice on Housing Benefit, Council Tax, Welfare Benefit, Money Advice, Welfare Reform, Housing Enquiries, Homeless prevention and a wide range of general Council services, resolving enquiries at the first point of contact wherever possible.The successful candidate will assist in the delivery of a full Library service, participate in the delivery of Hub/Library events and work collaboratively with various partner organisations to provide a holistic service. Weekend and evening working will be required on a rota basis and location of work may vary. What We Are Looking For From YouYou will have experience of providing excellent customer service, work well in a team and have a flexible approach.You will have a positive attitude to new challenges with a willingness to adapt quickly to change.The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.Additional information This post is suitable for job share. This post is subject to Disclosure Barring Service Standard check.We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.The interview process for this role maybe be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please email Joe Boyle ##### note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :Important information you need read in order to complete your application:-
Working Pattern/Contract Type Full Time Permanent
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