HR Advisor, Retail

HR Advisor, UK & EU Retail
REPORTS TO: HR Manager
Role Summary
This role sits in URBN, our shared service function within the HR & Talent Department. URBN supports and works across all business areas across our brands Urban Outfitters, Anthropologie & Free People.
This is a pivotal role within the Retail HR team, supporting our retail populations across the UK and Europe. It reports into the HR Manager and works closely with the retail Talent team. Building strong relationships with the retail teams will be critical to the success of this role.
The ideal candidate will already be working at HR Advisor level, ideally for a retailer. Personality and approach will be as important as your experience. You need to be resilient, driven and focused on achieving results. Building strong relationships with the store teams will be critical to the success of this role.
What You’ll Be Doing:
Employee Relations
Act as a point of contact for all retail HR-related queries
Provide Employee Relations advice to employees and line managers, ensuring a best practice approach
Ensure all issues are dealt with following Company policy
Work closely with other HR colleagues to monitor, review and update all policies, ensuring they reflect the commercial needs of the business
Ensure URBN is compliant with all UK and European employment law and proactively seek updates
Prepare and issue correspondence in relation to ER cases
Communicate all ER case information to the HR Coordinator to ensure all trackers are kept up-to-date
Learning & Development
Support the HR and L&D team in the preparation and the delivery of all training courses
Conduct training-needs-analysis for retail employees and suggesting training opportunities to match business needs
Support co-ordination and roll-out of annual HR processes, driving improvements to the appraisal process and providing support to line managers
Proactively identify performance issues with line managers and recommending a best practice approach, providing support as appropriate
Partner with the HR Coordinator to manage the induction and onboarding process for new starters
Reward & Engagement
Support with the annual Engagement Survey process and use the findings to inform your relationship building and actions
Understand and be knowledgeable on reward and benefits for UK and EU retail populations, leading communication to employees in a pro-active and engaging manner
Build a comprehensive knowledge of the pay and benefits structures internally and benchmark against competitors, reporting findings on a quarterly basis
Manage employee wellbeing initiatives for Retail
Adhoc
Review the monthly payroll spreadsheets to ensure accuracy and timeliness of communication to the Payroll department
In collaboration with the HR Coordinator and HR Advisor’s, conduct exit interviews for retail management employees, flagging issues and reporting findings on a quarterly basis to the HR Manager’s
Analysis of HR KPI’s and reporting of data – monthly, bi-annually and annually
Support the HR Manager to ensure compliance with sponsor license requirements and right to work processes
Participating in adhoc HR projects with the team
What You’ll Need:
Preferably experience as a HR Advisor in fast-paced, creative business
Solid understanding of employment law, CIPD qualified or training to be
Robust enough to combine a creative, innovative approach with commercial ideas
Self-motivated with the ability to work under minimal supervision and guidance
Strongly results driven and delivery focused
Ability to build strong, credible relationships quickly and to be trusted at all levels
High attention to detail and quick at identifying priorities
Strong analytical skills and an interest in reporting
Ability to work under pressure and meet deadlines
Excellent written and verbal communication skills and ability to deliver with impact, along with excellent listening and questioning skills
Excellent Microsoft office skills (PowerPoint, Word, Excel)
The Perks
Work-life balance:
Flexible start and finish times
Bring your dog to work
Wellbeing:
Employees Assistance program to support with mental, physical and financial health
Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount off external gym memberships
Private Medical Insurance
Employee Discount:
Up to 40% off at all URBN Brands (Urban Outfitters, Anthropologie, Free People and more!)
Community:
One paid day to either volunteer or fundraise for a charity of your choice
Travel:
Cycle to work scheme, season ticket loan
Continued Development:
We offer structured support within the business alongside continued learning and development