HR Adminstrator/Assistant

Job Title: Family Care Programme Administrator (CIPD HR Administrator) Salary: £30k-£33k doe
5 per week / Monday-Friday / Office based with flexibility (WFH 1 day per week)
Job Type: Permanent / Full Time
Location: Goldman Sachs London Office
To support the effective delivery of the firms EMEA Family Care Programme Administration at a large corporate financial firm. Acting as the initial point of contact for all parenting policy and process queries
Promptly responding to, triaging where required and resolving queries to ensure that employees receive timely support and accurate advice
Escalating complex cases to Family Care Program Lead in timely manner
Ensure parenting leave notification including leave changes and relevant evidence is obtained and provided to Medical Leave of Absence Team in timely manner
Updating parenting data trackers
Escalating vacation cases to Family Care Program Lead and wider Wellness Team and manage communications as appropriate
Support with Family Care Programme documents and collateral review
Experience in a similar HR support role
HR background that would enable you to be confident in answering family leave queries and determining when to escalate to the correct line of support
Experience of planning, prioritising, and organising work on a daily, weekly, and monthly basis, individually and as part of a team, whilst ensuring the effective use of resources and delivering a high standard of work to tight deadlines
High level of computer literacy
Qualification – CIPD Level 3 (Minimum)