Housing Options Officer

All workers submitted must have a good working knowledge of the Homelessness Reduction Act and experience using the Locata system. Workers must be able to deliver messaging to service users in a compassionate and sympathetic manner

Provide advice, information and assistance to applicants who are homeless or at risk of homelessness. Help applicants to explore their housing options and find suitable accommodation that meets their needs. To work with a range of partners and agencies to prevent and reduce homelessness in the community. Referral signposting to supporting agencies. - Remote working, Duty rota 2 days a week, details discussed at interview. - Team size roughly 10 including management support - Case load to be managed alongside homelessness duty cover (08:30-17:00 daily)

To ensure the efficient functioning of the housing register and Homelessness service through a range of administrative, financial and organisational tasks.

Qualification

Education qualification to at least A level standard or acquired knowledge to NVQ level 4 and ongoing commitment to continuous professional development and where required will acquire specialist accreditation and skills. Essential

Knowledge

• Homelessness legislation. (Housing Act 1996, Homelessness Act 2002, Suitability Order 2012, Homelessness Reduction Act 2017) Desirable


• Landlord and tenant law. Desirable


• Options available to somebody that is homeless or at risk of homelessness. Desirable


• Data Protection. Desirable


• Equality and diversity issues and an understanding of the relevance to a housing advice service. Desirable

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