Housing Officer

Job Title: Housing Officer

Location: Rugby Borough Council

Pay Rate: £15.70 - £17.59 (PAYE), £20.41 - £22.87 (Umbrella) per hour

Working Hours: 37 hours per week

Duration: 3 months temporary with potential to become permanent

Work Mode: Hybrid (at least 50% in the office)

About the Role:

Join our dynamic team as a Housing Officer at Rugby Borough Council. Your role will involve providing comprehensive housing management services to tenants, contributing to a positive working environment, and ensuring adherence to council policies and procedures.

Responsibilities:

• Deliver housing management services to tenants, maintaining high standards of customer care.
• Provide advice and support to tenants through various channels, including office interviews, home visits, and telephone/email correspondence.
• Collaborate with internal and external stakeholders to sustain tenancies and provide individual support packages.
• Investigate and process housing management requests such as tenancy transfers and mutual exchanges in compliance with legislation.
• Manage complaints of anti-social behaviour and neighbour disputes, taking appropriate action in conjunction with relevant agencies.
• Conduct regular estate visits and health/safety inspections to ensure effective management of housing stock.
• Maintain accurate records and prepare reports on statistical data for service monitoring and improvement recommendations.

Requirements:

• Excellent communication skills, both verbal and written, with the ability to interact effectively with various stakeholders.
• Strong organisational skills, with the capability to work independently and as part of a team, prioritising workload and meeting deadlines.
• Previous experience in a customer-focused environment, preferably with a minimum of 2 years' experience.
• Knowledge of current housing issues and local/national political and social frameworks.
• Flexibility, adaptability, and a commitment to equality of opportunity in employment and service delivery.
• A full current driving license is essential for this role.

If you're ready to make a positive impact in the housing sector and contribute to the community's well-being, please apply now.