Housing Officer - Middlesbrough

To deliver responsive, customer-focused Housing Management service to tenants and prospective tenants and to ensure performance and service delivery meet our standards.
Responsibilities
Key AccountabilitiesTo advise tenants in the form of sign postings on local amenities, schools, GP Surgeries, etc., to ensure tenants settle in well and use community amenities in the area.To provide tenants support with moving in ensuring that Welcome and Starter packs are provided accordingly and to support the tenants with the registration for utility bills.To assist the Housing Manager and Maintenance Officer in achieving void turnaround targets for repair works and to manage the pre-void and occupation process.Ensure that each end-of-tenancy and new letting is completed in accordance with administrative, legal, and contractual requirements.To work closely with the Local Authority’s Housing Officer to ensure that tenants and others understand the rights and responsibilities as expected.Where necessary, escalate potential breaches of tenancy to the Local Authority’s Housing Officer and provide support to enforce the conditions of tenancy where required.To carry out regular Estate Inspections, monitor cleaning, grounds maintenance, repairs, and maintenance, and liaise with colleagues and others to improve the quality of the environment and ensure good conditions are met.To assist the Housing Manager and others with identifying, reporting and monitoring repairs and maintenance within the designated patch.To avoid delays and ensure the property is kept in good condition, complete minor maintenance jobs where required.Attend internal and external meetings as required. Time off in lieu is available for attending meetings outside of normal office hours.To deal effectively with complaints in line with Ezzi Lettings Solutions’ procedures, managing each through to completion whilst supported by the Housing Manager.To provide advice on Anti-Social Behaviour ensuring this is escalated internally and externally when required.To ensure that Statutory Safety checks are completed as required and that records are maintained appropriately.To comply at all times with Ezzi Lettings Solutions’ legal, contractual and regulatory responsibilities in relation to the above duties.To be aware of and comply with all current policies, procedures and guidelines.To ensure that record keeping, monitoring and administrative systems are kept up to date and accurate in accordance with procedures.
Qualifications
A Driving licence is essential for this role as you will be required to travel to services within Middlesborough.A Minimum of 2 years experience in support work and housing is required.Here's what you get from working for us:Commitment to high-quality support, training and continued professional development.Opportunity to complete your apprenticeship in health and social careRefer a friend payment scheme which is £250-500 bonus if working with us personally for over 6-month period.Competitive rates of payOpportunities to progress through our personalized career paths into more senior and management rolesFree training to help develop and enhance your skills
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