Housing Officer HYBRID

We have an opportunity for aHome Ownership Specialistto join our successful team in Bristol. This is a full time fixed term contract for 12 months with a starting salary of £30,000 - £32,000 depending on experience. The role will combine both home and office working to ensure a positive work/life balance. The Role As aHome Ownership Specialistyou'll action our customers queries about shared ownership, leasehold and freehold properties. This may include lease compliance, breaches of lease, enforcement and lease extensions, complex permissions, subletting
and alterations, land registry, boundary issues, service charges, mortgages approvals and valuations. You'll deliver an excellent customer experience, keeping the customers updated of progress, explaining actions and finding resolutions until their query is resolved. You will work collaboratively with your team and the wider business to provide a proactive
data led service, delivering the right outcomes for the customer, building trust and respect within our communities. What we need from you: You'll be a housing professional with home ownership, leasehold and freehold management knowledge. Your ability to understandlegal and contractual information will help answer our customers more complex queries.
Good communication and interpersonal skills.Attention to detail and ability to make data led decisions.Experience of working effectively and collaboratively with internal and external stakeholders.Confident, assertive and a good negotiator.Experience of using multiple systems and applications.Focus on providing great service and outcomes for customers. What you'll receive from us As a member of the Customer Service ManagementTeam, you will be part of a friendly, innovative and dynamic working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include:
£450 flex-pot annually, discounted shopping & cycling scheme25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)Company pension scheme matched up to 12%, life cover at 4x your salaryFlexible working - we're committed to giving people flexibility as widely as possibleOptions for private medical insurance, dental insurance & critical illness cover
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