Housing Administrator

We’re seeking a part time Housing Administrator to join our Coventry Retirement Living team. This is a part time role working 15 hours per week between Monday and Friday. We invite applications from candidates who are willing and able to work on a Monday – your other days of work and start/finish times can be discussed to offer flexibility to suitable candidates!As a Housing Administrator you’ll provide dedicated administrative support across three schemes, including but not limited to:Responding to internal and external correspondenceRaising repairs using inhouse systemsUpdating tenancy files, data entry and minute takingBanking / reconciliations related administration.You’ll also interact with our residents to resolve their queries and signpost to appropriate external services - brilliant interpersonal skills are a must!The role is based on site across two thriving Retirement Living Schemes, Bevan Court
near Coventry City Centre and Poppy Court
in Willenhall, Coventry. You’ll also provide remote administrative support to Imperial Court in Northamptonshire. We’re looking for candidates who are willing and able to travel to both Coventry sites, please be aware there may be times you’re required to travel to other Midland Heart sites for training, team meetings etc.Our ideal candidate? We’re seeking an organised individual who puts brilliant customer service at the heart of what they do. You’ll also able be able to demonstrate the following:Experience of delivering a range of administrative tasks.Experience of working in a customer facing role with face-to-face interaction with customers.Experience of working within an older people service or in a role with regular contact with older people.Experience of using a range of Microsoft Packages including Excel, with the ability to learn business systems.Willingness to achieve a Level 3 certificate in Housing Practice.Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. We want you to build your career with us and we’re here to develop your potential.In addition to a competitive salary, we offer fantastic benefits including 25 days annual leave (pro rata), generous pension contribution options, health care benefit and access to shopping discounts and rewards, amongst many others!Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.Applications close at midnight on Sunday 05th May 2024 however, we reserve the right to close the application process early based on the volume of applications received. Apply early to avoid disappointment!We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
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