Hotel Receptionist

Insight Recruitment Consultants have been asked by our long standing and reputable client to recruit�for an experienced Country Hotel Receptionist.

The Hotel:

The Hotel is a charming country hotel with Georgian styling, nestled in the beautiful Derbyshire Countryside. Offering a warm and welcoming atmosphere for guests seeking a relaxing getaway. or beautiful setting for their wedding or event.

The Role:

We are looking for a friendly and enthusiastic Country Hotel Receptionist to join the team! As the first point of contact for�guests, you will play a vital role in ensuring they have a memorable and enjoyable stay. You will be expected to go the extra mile to ensure the guests stay is a memorable one.

Responsibilities:

• Welcome guests with a warm smile and professional demeanor.


• Check guests in and out efficiently, handling registration and payment processes.


• Allocate rooms based on guest preferences and availability.


• Answer guest inquiries about the hotel, local attractions, and activities.


• Provide excellent customer service, resolving guest concerns promptly and courteously.


• Process Post, and messages for guests and the hotel a like.


• Manage payments and maintain accurate financial records.


• Take telephone reservations and bookings for hotel rooms and restaurant.


• Maintain a clean and organized reception area.


• Support other departments as needed, ensuring smooth hotel operations.


• May operate the hotel switchboard and announce incoming calls.

Requirements:

• Demonstrate experience in a Country style hotel or hospitality environment (relevant customer service experience).


• Excellent communication and interpersonal skills, with the ability to build rapport with guests.


• Strong organisational skills and the ability to prioritise multiple tasks.


• Proficient in Microsoft Office Suite (or similar software).


• A genuine passion for hospitality and providing exceptional customer service.


• A positive and friendly personality with a can-do attitude.


• The ability to work flexible hours, including weekends and holidays.


• You may wish to specify if fluency in a second language as this is a bonus.


• Highlight any specific skills you may have that will allow you to work flexibly in support of hotel opperations.�

Benefits:

• Competitive salary and benefits package.


• Opportunity to work in a beautiful countryside setting.


• The chance to be part of a friendly and supportive team.


• Career development opportunities within the hospitality industry.

Please click apply or contact the IRC office if you have any questions.