Hotel Concierge Luggage Porter

Concierge Luggage PorterHotel
About the Danubius Hotel Regents Park
We are a 370-bedroom hotel located in central London with a difference. Located by three iconic London Landmarks: Lords Cricket Ground, Regents Park, and London Zoo. Situated in St Johns Wood, we pride ourselves in offering a real home from home for business and leisure travellers alike.
About the role
We are looking for a friendly and enthusiastic full-time Concierge (Luggage Porter) to join our Front Office team. You will be responsible for running an efficient Concierge and Car Park areas, managing guest requests during the day and ensuring a pleasant and warm experience for our guests.
Responsibilities
Greeting guests on arrival in a professional, friendly, and efficient way according to the hotel standards and making them instantly feel at ease while always maintaining a positive attitude
Maintain awareness of all sales opportunities within the hotel to maximize revenue for the hotel and pay special attention in monitoring for fraud, theft, and potential security risks
Valet Parking as well as maintaining and organising the cars parked in the Car Park by moving cars and arranging the car parking facilities where necessary
Store luggage for guests and give them the appropriate documentation to be able to collect their belongings later
Deal with early departures and late check-ins where applicable
Ensure that all tasks relating to guest comfort, guest satisfaction or impression of the hotel which a guest receives must be treated with an utmost priority
Conduct regular floor checks using the Guard Watch
Shifts are based on 5 of 7 days and would require flexibility for the following shift times; Early 7am 3pm, Middle 10am 6pm, Late 3pm 11pm, Night 11pm - 7am
Night working will be a normal part of your rota pattern
Salary & benefits
.Full-time position (37.5 hours per week)
Salary £12.22 per hour
Gratuities shared between the team from departmental charges
Meals on Duty
Employee Assistance Programme including 24/7 access to online GP & Dentist services, mental health support for you and your immediate family members, plus much more
Pension scheme with enhanced 6% Employer contributions
Uniform laundry service
Discount travel program in Danubius hotels including Friends & Family discount
Candidate requirements
Essential :
.Night Shifts Flexibility required
Full valid clean UK Driving License (must be able to drive both manual & automatic vehicles)
Previous customer facing experience in a similar environment
Smart, professional appearance
Excellent customer service skills including telephone manner
Good Level of Spoken and written English
Desirable :
Hospitality qualification, for example BTEC or NVQ diploma
Under the Asylum and Immigration Act 1996, evidence of eligibility to work and live in the UK will be required should you be invited to attend an interview.
Danubius Hotel Regents Park is an equal opportunities employer.

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