Hospitality Events Manager Uxbridge

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Free mealsFree onsite parkingSubsidised gym membershipSubsidised onsite facilitiesContributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesWorking 5 out of 7 daysOverall Purpose of the Role Lead and inspire the events team to deliver exceptional day to day standardsWork closely with clients to plan and deliver exceptional eventsTo manage and grow revenue and other commercial targetsKey Responsibilities
Ensure correcting rostering of the department to meet business needs, operating standards and budgetCarry out daily checks of outgoing meetings and events to ensure exceptional standards are maintained and issues rectifiedEnsure all meetings and events are delivered on time every timeOffer hands-on support at peak times where requiredEnsure correct labelling of products and allergen processes are followedWhere staffing shortfalls exit, work with other departments to fill these shortfallsEnsure daily cleaning and maintenance schedules are maintained and any defects reportedWork closely with all clients and the internal sales team to ensure the exceptional planning of future events, providing practical and creative solutions where neededBuild strong and productive relationships with all internal clients and sales team for the benefit of the operation and commercialsConstantly strive and work towards more efficient and smarter ways of working, to benefit service standards and team performance and moralWork with the marketing manager to ensure correct promotions and P.O.S material is in place where applicableEnsure the team are provided with the correct tools to do their job to the highest standard and where required request additional tools from the operations managerMaintain a clean, tidy and safe storage and service areaEnsure daily team briefings take place on the immediate business aheadEnsure weekly planning meetings exits for up-and-coming eventsWork closely with the executive chef in ensuring immediate and future meetings and events are delivered to exceptional standardsWork closely with the senior management team in developing future menus, offers, marketing and developments in service standardsWork closely with the senior management team in developing future menus, offers, marketing and developments in service standards People
Recruit and train all new employees in line with Compass standardsIdentify on-going training needs to strive for continuous improvementLead by example in creating a can-do positive working environmentReport any under-performance to the operations manager to implement improvement plansEnsure reward & recognition of all employees is promoted, requesting tools and resources from the operations manager where neededWhere possible encourage and promote the cross-training of employees in other unitsPromote a culture of healthy and safety by ensuring all staff are correctly trained, they know how to do their job and have the tools to do it safely Commercial
Understand and be aware of the department revenue, GP and labour targets, ensuring actions are in placeSet team targets, to support the delivery of commercialsSupport the operations manager in ensuring month-end stock takes are carried out on timeProduce a weekly revenue flash forecast for the departmentMaintain stock levels in line with business needs by analysing sales and volume trendsMonitor till discrepancies and put actions in place to rectify issuesWork with the operations manager in maintaining standards of paperwork and compliance in line with profit protection guidelines and preparing for profit protection auditsManage the waste management program in line with company standards Health and Safety H&S shall be at the forefront of everything you do. For our customers, team member and wider publicLocation The post holder will be generally located at the university campus, however, may be required to travel to other sites for training purposes or to assist with large events from time to time.Post Specification The post is 40 hours per week, 52 weeks a year. The suitable candidate must be adaptable and flexible with the requirement to work potentially unsocial hours as required by the events and hospitality business delivery.Personal Specification - Essential We are looking for a Professional with uncompromising standards who is self-motivated a great team leader and always up for a challenge to join usPrevious experience as Hospitality manager in a high volume business is essentialExperience and knowledge of both operations and client relationshipsKnowledge of service delivery methods for all event typesKnowledge of revenue, labour and GP% budgetsAbility to work as an effective member of the management team, in shaping, supporting and driving forward an agreed planAbility to use own initiative and work under pressureAbility to develop and maintain good working relationships with colleagues across the universityCreative, innovative and forward thinkingAbility to organise a team to deliver exceptional standardsAbility to plan for the short, medium and long term through exceptional organisational skillsAbility to work with clients to provide creative event solutionsPersonal Specification - Desirable Knowledge of hospitality booking platformsWorking in a large conferencing and events facility, i.e conference centre, hotels, stadium, VIP loungesKnowledge of trends and developments in the events industryAbout Us
Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges and universities across the UK.
Job Reference: com/#####/93157001/52636704/SU
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
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