Hospitality Co-ordinator

About Us
Ridgeview has been producing world-class sparkling wine for over 25 years. Considered pioneers of the English Wine Industry, our state-of-the-art winery and established vineyards (Chardonnay, Pinot Noir and Pinot Meunier) are based in the heart of the South Downs National Park, with breath-taking views of the surrounding area. We are proud to be certified by Wines GB as a sustainable vineyard and winery, and we invest in the latest, innovative equipment to minimise our impact on the natural world whilst crafting the highest quality sparkling wine around.
OUR CULTURE
Ridgeview is a family business built on a strong sense of teamwork. We believe in passion, a sense of purpose and a commitment to excellence. Ridgeview lives and breathes a family ethos, valuing all our staff as individuals, with a unique story and an important role to play. We are a vibrant, dynamic and diverse team who make great things happen, together.
Job Description
As a multi award winning winery, we pride ourselves on our quality products and outstanding customer service. To support the day-to-day running of the department, we are looking for a Hospitality Co-ordinator with the experience and vision to take it to the next level. This is an exciting position with the potential to really make a significant impact in the local hospitality scene. This person will be an integral member of the department responsible for: administration support; office administration and ensuring excellent customer service. The key requirements of this role are to provide administrative support to the Restaurant & Retail team, engage with customers on behalf of Ridgeview and complete a wide range of auxiliary tasks that accompany the role.
Key Job Role
Reporting to the Head of Hospitality you will be the first point of contact for external enquiries from restaurant, tours and retail customers via telephone, email or written correspondence; signposting as appropriate to provide a timely solution to queries.
Delegating tasks and enquiries to the appropriate person within the business.
To have a clear understanding of all elements of each department areas including menus, tours, and dining packages
Administration of wine tours, restaurant and tour bookings and events and liasing with external clients in processing and organizing their bookings
Working positively with customers to maximize on-site sales, experiences, and tour bookings to assist in reaching retail team targets working.
Other responsibilities
Producing invoices for sales, payments and bookings and managing the outlook calendars
Recording, collation, and reporting of relevant data.
Maintaining a tidy, organized and fully stocked office.
Ensuring high levels of customer satisfaction through excellent service, sales and outstanding experiences.
Other administrative tasks as reasonably requested by the Head of Hospitality.
To effectively co-ordinate all onsite bookings/ reservations and communicate in an orderly manner through to the Retail & Tours supervisors and the Hospitality Manager.
To produce a daily onsite plan, fulfil ticketing and all hospitality requests and produce a weekly function planner for all departments.
To work with the hospitality booking and ticketing system.
To be the main point of contact for incoming calls to the department and maximize all enquiries, either by passing them on to the appropriate team or managing the enquiry personally.
To monitor the department’s online presence, making sure all enquiries are dealt with effectively and all information is up to date and current. Preparing formal customer quotations, order forms, and invoices.
Builds and maintains effective and professional relationships.
Work closely with other team members, offering support and assistance when possible.
General department support to ensure that all systems and processes are well maintained and operational.
To be able to work flexible hours where the role of the job requires including weekends.
To work towards agreed Department Key Performance Indicators (KPIs).
Undertake any other duties appropriate to this role including working in retail areas, assisting Hospitality and Retail on events and supporting throughout the department.
Experience required.
Previous extensive experience delivering outstanding customer service to high end customers, ideally in the hospitality industry
Extensive experience of highly effective verbal and written communication.
Strong IT skills including Microsoft Office.
Comprehensive administration experience
Personal characteristics
Always strives for excellence
Shows care and respect for others
Able to quickly build trusting and lasting relationships within the team/company and with customers
Proactively develop skills and expertise and apply in every detail
Works hard and celebrates success.
Self-motivated and able to work independently.
Able to focus and work effectively in a busy office
Highly organised with strong attention to detail.
What we will offer you:
The opportunity to work within an award-winning wine business as part of a pioneering, proactive, dynamic and friendly team.
Opportunities for your own continuous development with a focus on being the best you want to be
Enhanced holiday allowance
Access to our Employee Assistance Program.
Cycle to work scheme ( after qualifying period )
Tax free charity giving opportunities via payroll
Varied and well attended social events throughout the year
Excellent staff discounts
And much more!
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