Hospital to Home Support Co-ordinator

Job Purpose:
To work as part of a multi-disciplinary team to prevent unnecessary admissions of frail older people referred or presenting to the RUDH
To provide frail older people and their carers with information and support to access local voluntary sector services appropriate to their needs so as to facilitate a safe and timely return to home and reduce the likelihood of re-admission
Key Responsibilities:
To develop positive working relationships with members of the ACE Team, members of the AMU and MTU teams and allied professionals
To comply with the policies and protocols that apply to the ACE team and the Hospital Trust in general and with those of Age UK Exeter
To research and develop a database of the types, availability and criteria of voluntary sector support services available in Exeter, East, West and Mid-Devon
To write case studies, on a quarterly basis, to show case how the Hospital to Home service benefits patients going home from hospital within the ACE team and distribute these to hospital and AUKE staff
To assess frail older people attending the ACE Unit and their carers regarding benefit entitlements and their non-statutory support needs both at home and in the community
To give information and guidance on relevant benefits and advice and support on how to access them
To take responsibility for ensuring that your knowledge of relevant benefits is accurate and up to date
To refer on behalf of clients to appropriate forms of non-statutory community support, agreeing an action plan that meets the client’s needs
To monitor referrals to ensure requests and agreed actions have been carried out through timely contact with agency, client and carer
To keep accurate case records of all interventions with clients and their carers
To be pro-active in offering reassurance and emotional support to frail older people and their carers under ACE currently on Capener ward
To participate constructively in the development of the ACE team and the service it offers, attending meetings as required
To undertake training and induction that is necessary for the role
To undergo the program of immunization set down by the Hospital Trust for all staff, volunteers and third parties who are engaged to work at the hospital
To comply with infection control measures and wear clothing that leaves fore- arms bare
To undertake any other duties commensurate with the post
Essential:
Experience of working with older people in a professional setting
Experience of assessment and care planning to meet agreed needs and goals
Experience of providing information to and advocating on behalf of people with needs
Knowledge and understanding of the needs of older people and their carers
Knowledge and understanding of the roles of the statutory health and social care services and the voluntary sector and the interface between them
An understanding of benefit entitlements as they apply to older people and their carers
Good verbal and written communication skills
Ability to undertake person-centred assessments and develop individual care plans
Good administration and IT skills
Ability to influence and build positive relationships with external agencies
Good planning and organizational skills
Ability to prioritize and make timely decisions
Ability to empathize with people in challenging or traumatic situations
Desirable:
Working in, or closely with, the voluntary sector
Working in a multi-disciplinary team
Experience of helping people achieve their benefit entitlements
Knowledge of the local voluntary sector in Exeter, East and Mid-Devon
To apply please send a CV and covering letter which states how you meet the person specification to #####
Interview date: Friday 7th June 2024
This post is subject to an enhanced Disclosure and Barring Service check
Travel expenses details: A mileage allowance of 45p per mile is paid for essential travel.Does the job role include personal care?: NoWorking Patterns: 12.5 hours per week, Monday’s and Wednesday’s.
Additional hours will also be required occasionally to provide cover when your co-worker takes annual leave.
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